Olivia Munshi Email & Phone Number

India

Coordinated patient appointments by liaising with doctors and healthcare professionals.Interacted with Nurse Practitioners and Social Workers to gather comprehensive medical information for scheduling purposes.Utilized RingCentral for incoming calls management, ensuring prompt and effective response to patient inquiries.Logged patient data accurately and efficiently into the designated system for record-keeping and tracking purposes.Managed appointment scheduling using the On Duty tool, ensuring proper allocation of resources and timely consultations.Facilitated communication with healthcare providers via Teams to ensure seamless coordination and follow-up on patient appointments.

India

 Process: Insurance Incoming and outbound voice calls for medical appointments. Responding to inquiries and providing information about XLHealth services and programs Assist members with questions related to their benefits, claims, and enrollment Utilize multiple software programs to accurately document member interactions and update member information Escalate complex issues to senior representatives or supervisors as needed Educate members on wellness programs and other services offered by XLHealth Follow up with members on requests and inquiries in a timely manner Collaborate with other departments to resolve member issues and provide a seamless customer experience

India

• Joined as a Research Analyst and got promoted in April based on my 500+ account reactivations• Special recommendations by the clients• Job Description: Handled outbound customer (Doctor's/Nurses) regarding the research study survey for the project• Internal tools were used to upload the requisite audience for the survey and issue invitations to healthcare professionals• Updated the client's daily status report• Monitor and report on project risks and propose solutions to senior leadership• Handled administrative duties, filing, and errands• Worked with senior leadership to complete complex projects on time and under-budget• Monitored and reported on project risks and proposed solutions

India