•Organizes, plans, and directs Concept, Requirements, & Analysis activities for large, complex initiatives that may span multiple LOBs. Leads requirements gathering sessions, process analysis and business interviewing activities to develop high quality Business Requirement Documents (BRD). •Conducts research and impact analysis, root cause analysis, and performs AS-Is process mapping related to the assigned project. •Creates robust requirements documents through the use of current and desired state analyses, gap assessments, business cases, mock-ups and use cases. •Performs Quality Review of BRDs to ensure thoroughness & completeness to Program/Project Charter and Scope.•Projects are high profile with significant bottom-line impact, highly complex, strategic in nature and enterprise-wide.

Consultativly sell mortgage and refinance products to qualified customers. Provide surperb customer service while determining elgibity and maintaining compliance with firm, investor, and government regulations. Lead customers to their desired mortgage situation with a wide range of tools and products, while meeting high production and quality standards

•Develop and lead team of up to 80 Specialists •Lead by example and coach on key behaviors to drive results •Responsible for performance management •Select and retain talent •Identify ways to support inclusion and diversity •Resolve employee and escalated customer problems and inquires