Olivia Overton Email & Phone Number

Cincinnati, OH, US

Columbus, Ohio, US

Park Hills, KY, US

Ensures that each group function reflects McHale’s commitment to quality, efficiency and superior guest service. Oversee a team of servers, dishwashers, cooks, and bartenders to ensure client’s needs and wants are met. Identifies training opportunities and plans a strategy to accomplish the client’s vision and goals.

Hebron, Kentucky, US

Provide support for the daily operations of the customer care center department with related needs for quality service and repair of the DESMA/Wickert machine product line, primarily but not limited to rubber and/or silicone injection mold equipment.

Hebron, KY, US

Serves as a link of communication between customer and the internal teams, managing the relationships with internal teams such as production planning, graphics coordinator, operations management, quality, shipping and sales. Leads customer initiatives that will optimize order sizes, working capital levels and results in on-time deliveries. Developed and.

Cincinnati, Ohio, US

Established the customer service policies and SOP's. Created chat flows and ticket management within HubSpot. Managed company’s chat within HubSpot and Slack and phone calls for drivers and consumers needing assistance with the Frayt app or deliveries, creating tickets when necessary. Trained and managed a team of customer service representative. Built and.

New York, NY, US

Proficient knowledge and experience supporting Service Cloud and Supplier Connect; Offer support for external and internal clients to problem solve and correct challenges they are having with Supplier Connect; Proactively identify issues within the system and creating resolutions to prevent reoccurring issues and reducing volume of chats and cases created.

Boston, MA, US

Proficient knowledge and experience supporting Service Cloud and Supplier connect; Offer support for external and internal clients to problem solve and correct challenges they are having with Supplier Connect; Proactively identify issues within the system and creating resolutions to prevent reoccurring issues and reducing volume of chats and cases created.

Boston, MA, US

Initiate, build and maintain relationships with customers by providing information about products and services; promote the client’s products and services for business partners via phone, email and other channels as required; identify sales opportunities over the phone with both new and existing customers; develop and qualify opportunities and route.

Cincinnati, OH, US

Supported the Inside Sales Group action plan, was responsible for telephonic lead generation and sales activity for SigmaNEST products, called on leads from both warm and cold sources, qualified prospects and establish needs and interest levels, scheduled web demos or initiated contact with the appropriate sales manager, quoted as necessary, telephonic.

Nashville, TN, US

Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. Receives and distributes sales lead to team members. Distributes incoming mail to appropriate departments. Gather sales information and number to distribute weekly sales report to entire.

Lexington, KY, US

Responsible for selling tile of different sizes and material; interacting and listening to the need and interest of customers. Working with customer and transportation office on filling truckloads. Preparing and advise quotes, as well as delivery dates; explaining policies and providing support as needed to customer. Resolved disputes by investigation.

Responsible for selling fireplaces and high-end grills; listening to the needs and interests of customers and making product recommendations; preparing estimates and quotes, as well as delivery dates; explaining warranty policies; providing on-going support after sales or contract signing; coordinating delivery and product installation; working with.

Responsible for interacting with customers by phone or in person to provide product information, take orders, cancel accounts, or to obtain complaint details; maintaining records of customer interactions and transactions; ensuring that issues are looked into and resolved; referring unresolved customer grievances to designated departments for further.

Arlington, Virginia, US

Responsible for training soldiers on prevention and decontamination during a NBC attack. Was responsible for over $10,000 worth of government equipment. Worked as administrative assistant to Company Commander, writing memos and maintaining personnel files.

Business Administration And Management, General

General, General Studies