Olivia Overton Email & Phone Number

Cincinnati, Oh, Us

Columbus, Ohio, Us

Park Hills, Ky, Us

Ensures that each group function reflects McHale’s commitment to quality, efficiency and superior guest service. Oversee a team of servers, dishwashers, cooks, and bartenders to ensure client’s needs and wants are met. Identifies training opportunities and plans a strategy to accomplish the client’s vision and goals.

Hebron, Kentucky, Us

Provide support for the daily operations of the customer care center department with related needs for quality service and repair of the DESMA/Wickert machine product line, primarily but not limited to rubber and/or silicone injection mold equipment.

Hebron, Ky, Us

Serves as a link of communication between customer and the internal teams, managing the relationships with internal teams such as production planning, graphics coordinator, operations management, quality, shipping and sales. Leads customer initiatives that will optimize order sizes, working capital levels and results in on-time deliveries. Developed and maintains a relationship with largest customer ensuring that they are satisified. Manage aged inventory and aged products to a specified target unit and dollar amount for each account. Manages accounts receivable with customers to achieve an organizational goal of at least 93% current. Resolves any issues and problems faced by the customers and manage complaints to maintain relationships.

Cincinnati, Ohio, Us

Established the customer service policies and SOP's. Created chat flows and ticket management within HubSpot. Managed company’s chat within HubSpot and Slack and phone calls for drivers and consumers needing assistance with the Frayt app or deliveries, creating tickets when necessary. Trained and managed a team of customer service representative. Built and distributed weekly reports allowing leadership an insight to the team and company vitals, to include response time, number of tickets and type of tickets. Created Customer Service Survey to be distributed to customers and drivers after completion of service. Raised Customer Success Score from 2.3 to 4.0 on a scale of 1-7.

New York, Ny, Us

Proficient knowledge and experience supporting Service Cloud and Supplier Connect; Offer support for external and internal clients to problem solve and correct challenges they are having with Supplier Connect; Proactively identify issues within the system and creating resolutions to prevent reoccurring issues and reducing volume of chats and cases created; Create knowledge articles and training guides for Supplier Connect System for internal and external use; Receive and respond to customer inquiries in a timely and accurate manner utilizing established procedures; Apply operational delivery model to service customer inquiries, including queue management within Service Cloud; Support releases and implementation to prepare customers and internal for engagement of Supplier Connect (training registration, and navigation through the system); Developed and lead the Quality Assurance program to ensure Live Chat and cases were up to GE standards and expertise; Acting Team Lead providing coaching, training, and delegating as needed within the team.Acting as the Engagement Co-Leader which is the number one touchpoint for employees, responsible for implementing the engagement initiatives determined by leadership and HR. Serves as sounding boards for employee opinions and concerns and responsible for relaying these to HR and leadership.

Boston, Ma, Us

Proficient knowledge and experience supporting Service Cloud and Supplier connect; Offer support for external and internal clients to problem solve and correct challenges they are having with Supplier Connect; Proactively identify issues within the system and creating resolutions to prevent reoccurring issues and reducing volume of chats and cases created; Create knowledge articles and training guides for Supplier Connect System for internal and external use; Receive and respond to customer inquiries in a timely and accurate manner utilizing established procedures; Apply operational delivery model to service customer inquiries, including queue management within Service Cloud; Support releases and implementation to prepare customers and internal for engagement of Supplier Connect (training registration, and navigation through the system); Developed and lead the Quality Assurance program to ensure Live Chat and cases were up to GE standards and expertise; Acting Team Lead providing coaching, training, and delegating as needed within the team.

Boston, Ma, Us

Initiate, build and maintain relationships with customers by providing information about products and services; promote the client’s products and services for business partners via phone, email and other channels as required; identify sales opportunities over the phone with both new and existing customers; develop and qualify opportunities and route according to business rules; achieved and exceeded quarterly and annual targets; support the field work of sales managers; register all relevant information captured during customer interactions in CRM tools; handle customers’ incoming requests, provide necessary support, qualify and route according to business rules; conduct a minimum of 30 rated calls in telemarketing activity on a daily basis; understand and fulfill all regulations of the internal policies of the company

Cincinnati, Oh, Us

Supported the Inside Sales Group action plan, was responsible for telephonic lead generation and sales activity for SigmaNEST products, called on leads from both warm and cold sources, qualified prospects and establish needs and interest levels, scheduled web demos or initiated contact with the appropriate sales manager, quoted as necessary, telephonic follow-up, distributed sales leads to RSMs as appropriate based on sales criteria (large project, on-site demo needed), provided weekly activity report to the Inside Sales Manager, maintained sales activity in database, responded to inside sales calls, entered web leads, attended trade shows as needed.

Nashville, Tn, Us

Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. Receives and distributes sales lead to team members. Distributes incoming mail to appropriate departments. Gather sales information and number to distribute weekly sales report to entire company. Maintains office supplies and orders as needed.

Lexington, Ky, Us

Responsible for selling tile of different sizes and material; interacting and listening to the need and interest of customers. Working with customer and transportation office on filling truckloads. Preparing and advise quotes, as well as delivery dates; explaining policies and providing support as needed to customer. Resolved disputes by investigation, issuing credit and/or debits when needed.

Responsible for selling fireplaces and high-end grills; listening to the needs and interests of customers and making product recommendations; preparing estimates and quotes, as well as delivery dates; explaining warranty policies; providing on-going support after sales or contract signing; coordinating delivery and product installation; working with delivery and merchandise personnel to ensure customer satisfaction; resolving phone issues; processing orders in a timely manner; and ensuring the flow of shipments; resolved disputes by investigation, issuing credit and/or debits when needed.

Responsible for interacting with customers by phone or in person to provide product information, take orders, cancel accounts, or to obtain complaint details; maintaining records of customer interactions and transactions; ensuring that issues are looked into and resolved; referring unresolved customer grievances to designated departments for further investigation; resolving customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills; comparing disputed merchandise with original requisitions and information from invoices; preparing invoices for returned goods; obtaining and examining all relevant information to assess validity of complaints and to determine possible causes, such as recommending improvements in products, packaging, shipping, service, or billing methods to prevent future problems; and maintaining a detailed record of customer interactions.

Arlington, Virginia, Us

Responsible for training soldiers on prevention and decontamination during a NBC attack. Was responsible for over $10,000 worth of government equipment. Worked as administrative assistant to Company Commander, writing memos and maintaining personnel files.

Business Administration And Management, General

General, General Studies