Designer in Global Strategic Design group

Ford College Graduate rotational program through Ergonomics and Interaction department working on Ergonomic requirements on clutter and Sync HMI

• Propose, implement, and refine research and development projects with MailChimp Research Team• Conduct research using a variety of qualitative and quantitative methodologies• Communicate results and illustrate solutions in compelling and creative ways

• Analyzed tools and prototyped interfaces to create transparency in market channels for business leaders to understand sales performance• Analyzed customer loyalty metrics (Net Promoter Score) to perform Strength, Weaknesses, Opportunities and Threats analysis on various business units and create easy-to-understand annual reports • Created fighting guides to strengthen sales team by conducting product Feature-Advantage-Benefits to sell new products• Co-coordinated and helped lead workshop to streamline quote processes to serve different business units for customers

• Competitive benchmarking analysis of construction industry to investigate new user interfaces for Controls Design• Analyzed customer feedback to understand user needs and wants for steering controls• Designed multi-use mounting bracket to attach foot pedals for all Track-Type Tractor cabins in ergonomics testing on motion platforms

• Semester Internship for SolidWorks rendering and rapid plastic prototyping for HVAC condensate pumps• Collaborated with interdisciplinary engineering team to integrate wireless sensors, electrical parts and user-interface warning systems into mechanical designs• Created story boards to understand user experience and installation to ideate a final concept form to communicate product features and function• Applied design insight to enhance intuitive usability of mechanical designs and stand out from competitor products to customers and end users.