Olivia Phoenix Email & Phone Number

I sit within the Portfolio Management and Assurance Team. In this role I manage demand across the project end to end lifecycle ensuring governance controls are followed as well as supporting pipeline management and improvement.- Analyse ideas that are submitted to become projects to ensure they meet the required governance standards.- Communicate feedback to stakeholders whose ideas and impacts do not meet required standards and provide recommendations, to resolve issues efficiently… Show more I sit within the Portfolio Management and Assurance Team. In this role I manage demand across the project end to end lifecycle ensuring governance controls are followed as well as supporting pipeline management and improvement.- Analyse ideas that are submitted to become projects to ensure they meet the required governance standards.- Communicate feedback to stakeholders whose ideas and impacts do not meet required standards and provide recommendations, to resolve issues efficiently to prevent delays.- Engage in weekly architecture calls, to feedback information from conversations I have had with stakeholders during the idea triage process.- Actively contribute to a weekly governance call to communicate any risks or concerns from my business area that will feed into the wider picture of work that the department is trying to achieve.- Co-ordinate weekly calls to bring ideas through the final layer of governance to projects.- Collate emails and interpret meeting outputs to establish key messages to present these insights to stakeholders. These insights help to inform decision making on the call and can spark discussions between stakeholders.- Collaborate with stakeholders and external suppliers to identify areas for improvement and work together to deliver and embed new ways of working to make continuous improvements to processes.- Utilise Clarity portfolio management tool to track projects throughout their end-to-end lifecycles and complete data cleanse activities to ensure data is aligned and up to date.- Utilise PowerBi reporting tool to analyse average impacting times, drilling down into programmes and individual projects to review averages. Contacting project managers who are over the expected average to review and make the necessary changes to improve averages.- Incorporate ITIL 4 practices of Service Portfolio Management to ensure optimal delivery of services. Show less

Wolverhampton, England, United Kingdom

Coordinated two successful clinical placement expansion projects. Serve as a liaison between two local university stakeholders and trust to foster smooth communication and facilitate students in completing required placements. I collaborate with clinical teams to identify alternative ways of delivery to increase our target numbers. Host meetings with individual leads and clinical teams to involve everyone in business operations and resolve existing problems. - Earned an award in the NHS… Show more Coordinated two successful clinical placement expansion projects. Serve as a liaison between two local university stakeholders and trust to foster smooth communication and facilitate students in completing required placements. I collaborate with clinical teams to identify alternative ways of delivery to increase our target numbers. Host meetings with individual leads and clinical teams to involve everyone in business operations and resolve existing problems. - Earned an award in the NHS Education Awards 2022 for Teaching and Training- Enhanced number of placements for Physiotherapy and Occupational Therapy students with satisfaction levels remaining high for both staff and students. Allowing us to attract graduates and over-recruit to our Junior posts-Improved placement capacity resulting in an increase in tariff payments from HEE to the Trust Show less

Treat patients according to requirements and best practices. Act as a member of wider multidisciplinary team to achieve optimised patients experience through effective communication with team. Assist junior members of staff during rotation and counselled regarding best treatment methodologies.-Provide treatment in accordance to best practice to patients in compliance with company protocols.-Perform leadership roles to facilitate development of junior staff members and workers.

Wolverhampton, United Kingdom

I have completed rotations in the following:July 2017-December 2017: Neurology and Stroke.This rotation involved working on the Acute Stroke Unit on a seven day service. Patient's required an assessment and treatment plan creating in under 24 hours post-admission. Patient's would then be seen on a daily basis until they were safe for a discharge home or until they were transferred to a rehabilitation bed. I treated a wide variety of patient's with Neurological conditions… Show more I have completed rotations in the following:July 2017-December 2017: Neurology and Stroke.This rotation involved working on the Acute Stroke Unit on a seven day service. Patient's required an assessment and treatment plan creating in under 24 hours post-admission. Patient's would then be seen on a daily basis until they were safe for a discharge home or until they were transferred to a rehabilitation bed. I treated a wide variety of patient's with Neurological conditions including: Guillain-Barré syndrome, Multiple Sclerosis, Motor Neurone Disease, Myasthenia Gravis and Traumatic Brain Injuries. For this group of patient's I would ensure that patient's were discharged from hospital, as close to their baseline prior to admission. If this was not possible I would refer patient's to further rehabilitation inpatient beds, or where possible, to continue their rehabilitation at home. January 2018-April 2018: Trauma and Orthopaedics:Throughout this rotation I met a wide variety of patient groups. This involved treating patient's following: fractured Neck of Femurs, higher risk joint replacements due to co-morbidities, back pain patient's, 1st and 2nd stage revision patient's, non-weight baring patient's following fractures as well as spinal surgery patient's. I began to gain a better understanding of reading x-rays and MRI scans on this rotation. Show less

Wolverhampton, United Kingdom

May 2018-September 2018: Acute RehabilitationOn this rotation I was able to improve my time management and prioritisation skills. I was responsible for the Diabetic Wards in the hospital. I was required to assess, treat and discharge patients in a timely manner, whilst ensure that patient's were safe enough to return to their homes. If this was not possible, for example due to cognitive impairment or further rehabilitation needs, I was able to work with patient's and their families to… Show more May 2018-September 2018: Acute RehabilitationOn this rotation I was able to improve my time management and prioritisation skills. I was responsible for the Diabetic Wards in the hospital. I was required to assess, treat and discharge patients in a timely manner, whilst ensure that patient's were safe enough to return to their homes. If this was not possible, for example due to cognitive impairment or further rehabilitation needs, I was able to work with patient's and their families to decide on the most appropriate discharge destinations. For example is a Residential or Nursing Home was required, or further inpatient rehabilitation was required. September 2018- January 2019: Respiratory. This involved working on ITU, treating intubated patient's as well as post-operative cardiac and higher risk laparotomy patient's. Working on the surgical wards, treating post-operative Maxillofacial tracheostomy patient's as well as laparotomy patient's. Finally, working on the medical wards treating patient's with the likes of Aspiration Pneumonia, patient's with neurodegenerative disease's struggling to clear their airways, as well as COPD patient's. At the end of this rotation I then joined the On-Call Respiratory Physiotherapy rota. February 2019- August 2019: Trauma and Orthopaedics.After finding this an area of interest from my previous rotation in 2018, I was able to develop on the knowledge I had previously learnt. By the end of this rotation I felt confident treating post operative Spinal Discectomy patients as well as the more complex trauma patient’s repatriated from the local regional Trauma Centre. I also took on more administrative roles by completing the weekly statistics for each area covered in the team and was responsible for ensuring this data was submitted at the end of each month. Show less

Wolverhampton, United Kingdom

August 2019-April 2020Paediatrics.I completed my rotation in Paediatrics working at Special Schools three days a week and on the Children’s ward and Outpatient Clinics for the rest of the week. I experienced treating patients with a wide variety of conditions and this is allowing me to incorporate knowledge from all of my previous rotations. Further responsibilities: I organised and ran the Band 5 Physiotherapy and Occupational Therapy CPD meetings. This allowed me to develop my… Show more August 2019-April 2020Paediatrics.I completed my rotation in Paediatrics working at Special Schools three days a week and on the Children’s ward and Outpatient Clinics for the rest of the week. I experienced treating patients with a wide variety of conditions and this is allowing me to incorporate knowledge from all of my previous rotations. Further responsibilities: I organised and ran the Band 5 Physiotherapy and Occupational Therapy CPD meetings. This allowed me to develop my organisation skills, whilst also learning more about areas I am not directly involved in. This enables me to improve my patient’s experiences. Show less

Telford

Working either in pairs as a team or lone working in the community, to provide a range of care services. These range from personal care and medication prompting to light domestic and shopping services. Hours range from 07:00-22:00, having to work flexible and regular hours, including alternate weekends. My responsibilities include: having to administer and record medication, provide personal care discreetly and professionally, taking clients out to assist doing a weekly shop, as well as… Show more Working either in pairs as a team or lone working in the community, to provide a range of care services. These range from personal care and medication prompting to light domestic and shopping services. Hours range from 07:00-22:00, having to work flexible and regular hours, including alternate weekends. My responsibilities include: having to administer and record medication, provide personal care discreetly and professionally, taking clients out to assist doing a weekly shop, as well as providing clients with a cleaning service. Show less

Telford

Responsibilities:Serve customers at the hotels bars, take room service food and beverage to rooms, clear and clean tables, waitress in the hotels restaurant and at events as well as having to cash up the till at the end of a shift.

Telford, United Kingdom

Responsibilities : Replenish stock on the sales floor, to attempt to keep stands and displays tidy with the right stock in its correct place and to work on the tills when the store became very busy.

Bachelor’S Degree, Physiotherapy

Activities and Societies: Completed Level 2 and Level 3 Fitness Instructor and Exercise Referral Certificates. Completed Level 2 Award.

A-Levels

Business Studies (BTEC) Geography Physical Education Psychology General Studies

Gcse'S

Activities and Societies: UK National Level Swimmer, 4 time Podiumed Welsh Swimmer, Netball player for year group 1st team to Midland.