Olivia Robles

Olivia Robles Email and Phone Number

Junior Data Analyst @ Homebot | Certified ScrumMaster (CSM) @ Homebot
denver, colorado, united states
Olivia Robles's Location
Denver, Colorado, United States, United States
Olivia Robles's Contact Details

Olivia Robles work email

Olivia Robles personal email

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About Olivia Robles

Olivia Robles is a Junior Data Analyst @ Homebot | Certified ScrumMaster (CSM) at Homebot. She possess expertise in customer service, social media, public relations, social networking, teamwork and 11 more skills.

Olivia Robles's Current Company Details
Homebot

Homebot

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Junior Data Analyst @ Homebot | Certified ScrumMaster (CSM)
denver, colorado, united states
Website:
homebot.ai
Employees:
68
Olivia Robles Work Experience Details
  • Homebot
    Junior Data Analyst
    Homebot Mar 2024 - Present
    Denver, Colorado, United States
  • Homebot
    Senior Data Operations Specialist
    Homebot Jan 2022 - Mar 2024
    Consistently achieved top performance based on measured Key Performance Indicators (KPIs) such as ticket volume, turnaround time, and accuracy rate.Ensured successful client onboarding by implementing data accurately and in accordance with company-defined Service Level Agreements (SLAs).Owned the implementation process for new enterprise customers, ensuring a smooth and seamless transition.Managed billing and subscription processes encompassing all revenue sources, including enterprise and VSB customers.Oversaw invoice creation, usage management, and handled tasks such as issuing credits, refunds, advance payments, and collections.Conducted data quality assurance and validation, ensuring the presence of all required information in the proper format, and successfully importing it on behalf of customers to maximize their Return on Investment (ROI).Created and maintained documentation for standard operating procedures (SOPs) and continuously improved workflows where possible.Responded to customer calls, emails, and chats, addressing inquiries and concerns related to their data and/or billing.Conducted interviews to identify and hire new team members, and provided training to ensure their successful integration into the company.
  • Homebot
    Data Operations Specialists
    Homebot Jan 2020 - Jan 2022
    Denver, Colorado
  • Zillow Group
    Zillow Offers Support
    Zillow Group Nov 2018 - Jan 2020
    Centennial, Co
    Verified Salesforce case details, including homeowner information, property details, and status, to ensure the provision of high-quality leads to the advisor team.Responded to emails, calls, and voicemails from potential clients, maintaining open and effective communication with clients to support the advisor team.Achieved outstanding performance, completing cases at a rate 150% above the average.Trained newly onboarded support team members in effectively launching new markets, ensuring their seamless integration into the team.Managed and identified trends related to on-site evaluation cancellations across all markets.Provided daily emails to management, effectively communicating trends and proposing solutions to address cancellations.
  • Zillow Group
    Client Engagement Specialist
    Zillow Group May 2016 - Nov 2018
    Centennial, Co
    Facilitated connections between clients, real estate agents, new construction builders, and loan officers through various communication channels such as text, email, etc.Collaborated with other specialists as part of a small, elite task force for a pilot program aimed at providing additional services to consumers.Assisted in the creation of training documents, ensuring the smooth onboarding of team members.Submitted reports on pilot data, contributing to the evaluation of program effectiveness and identifying areas for improvement.Conducted system audits to assess efficiency and accuracy, implementing necessary adjustments to enhance performance.Demonstrated exceptional performance, ranking in the top 10% of the department in metrics, quality, and connection rates.

Olivia Robles Skills

Customer Service Social Media Public Relations Social Networking Teamwork Customer Satisfaction Microsoft Office Public Speaking Microsoft Word Microsoft Excel Management Photoshop Powerpoint Project Management Personal Branding Career Management

Olivia Robles Education Details

Frequently Asked Questions about Olivia Robles

What company does Olivia Robles work for?

Olivia Robles works for Homebot

What is Olivia Robles's role at the current company?

Olivia Robles's current role is Junior Data Analyst @ Homebot | Certified ScrumMaster (CSM).

What is Olivia Robles's email address?

Olivia Robles's email address is ol****@****ebot.ai

What schools did Olivia Robles attend?

Olivia Robles attended University Of Colorado Denver.

What skills is Olivia Robles known for?

Olivia Robles has skills like Customer Service, Social Media, Public Relations, Social Networking, Teamwork, Customer Satisfaction, Microsoft Office, Public Speaking, Microsoft Word, Microsoft Excel, Management, Photoshop.

Who are Olivia Robles's colleagues?

Olivia Robles's colleagues are Martha Bawn, Francesca Rimer, Carek Chamberlain, Tyler Van Haaften, Pete Kartheiser, Liza Johnson Ritrovato, Haley Olson.

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