Consistently achieved top performance based on measured Key Performance Indicators (KPIs) such as ticket volume, turnaround time, and accuracy rate.Ensured successful client onboarding by implementing data accurately and in accordance with company-defined Service Level Agreements (SLAs).Owned the implementation process for new enterprise customers, ensuring a smooth and seamless transition.Managed billing and subscription processes encompassing all revenue sources, including enterprise and VSB customers.Oversaw invoice creation, usage management, and handled tasks such as issuing credits, refunds, advance payments, and collections.Conducted data quality assurance and validation, ensuring the presence of all required information in the proper format, and successfully importing it on behalf of customers to maximize their Return on Investment (ROI).Created and maintained documentation for standard operating procedures (SOPs) and continuously improved workflows where possible.Responded to customer calls, emails, and chats, addressing inquiries and concerns related to their data and/or billing.Conducted interviews to identify and hire new team members, and provided training to ensure their successful integration into the company.

Verified Salesforce case details, including homeowner information, property details, and status, to ensure the provision of high-quality leads to the advisor team.Responded to emails, calls, and voicemails from potential clients, maintaining open and effective communication with clients to support the advisor team.Achieved outstanding performance, completing cases at a rate 150% above the average.Trained newly onboarded support team members in effectively launching new markets, ensuring their seamless integration into the team.Managed and identified trends related to on-site evaluation cancellations across all markets.Provided daily emails to management, effectively communicating trends and proposing solutions to address cancellations.

Facilitated connections between clients, real estate agents, new construction builders, and loan officers through various communication channels such as text, email, etc.Collaborated with other specialists as part of a small, elite task force for a pilot program aimed at providing additional services to consumers.Assisted in the creation of training documents, ensuring the smooth onboarding of team members.Submitted reports on pilot data, contributing to the evaluation of program effectiveness and identifying areas for improvement.Conducted system audits to assess efficiency and accuracy, implementing necessary adjustments to enhance performance.Demonstrated exceptional performance, ranking in the top 10% of the department in metrics, quality, and connection rates.