Olivia Rumble Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Leeds, United Kingdom

• Management of 60 student ambassador staff, including the shortlisting, interviewing and hiring of these students as staff.• Assess suitability and process applications, decisions and offers in line with Faculty and University guidance.• Ensure that admissions processes are documented and readily accessible to colleagues.• Maintain appropriate application records to support decision-making and reporting, ensuring there is an accurate and auditable record of applicants and their… Show more • Management of 60 student ambassador staff, including the shortlisting, interviewing and hiring of these students as staff.• Assess suitability and process applications, decisions and offers in line with Faculty and University guidance.• Ensure that admissions processes are documented and readily accessible to colleagues.• Maintain appropriate application records to support decision-making and reporting, ensuring there is an accurate and auditable record of applicants and their status.• Act as key contact for students, applicants, prospective students, their overseas representatives and other university colleagues and respond professionally to enquiries.• Proactively suggest and implement refinements to the operation of Admissions processes and systems.• Support admissions colleagues across the Faculty to meet annual targets for student recruitment in line with appropriate strategies.• Collate, analyse and monitor taught student applications and provide regular statistical updates.• Maintain an up-to-date knowledge of University and Faculty policies and practice in relation to admissions.• Develop and maintain knowledge of international and UK qualifications and advise colleagues, including provision of standard translations of applicants’ overseas qualifications into UK equivalent qualifications.• Plan, organise and participate in the School/Faculty specific and general University of Leeds Open/Applicant Visit Days.• Administer scholarships and studentships following appropriate guidance, preparing paperwork for admissions tutors to facilitate the decision making process.• Assist with the marketing and promotion of programmes of study and scholarship opportunities, following guidance from the Faculty Marketing Manager and Faculty Admissions Manager.• Make an active contribution to the Faculty Admissions Function meetings, and other relevant meetings, working with the Admissions Manager to support improvement initiatives in the Admissions function. Show less

Decatur, Michigan, Usa

• Program Co-ordinator in leadership team comprising four people, helping to train and then oversee more than 50 members of staff.• Directed the day-to-day running of camp life, making sure that activities and meals were on schedule, resulting in smooth and successful programming for campers.• Brainstormed, organised and lead an evening program every day for 8 weeks, for roughly two hundred and fifty 7–15 year old girls, utilising feedback in order to create the most enjoyable program… Show more • Program Co-ordinator in leadership team comprising four people, helping to train and then oversee more than 50 members of staff.• Directed the day-to-day running of camp life, making sure that activities and meals were on schedule, resulting in smooth and successful programming for campers.• Brainstormed, organised and lead an evening program every day for 8 weeks, for roughly two hundred and fifty 7–15 year old girls, utilising feedback in order to create the most enjoyable program possible for the campers, involving use of programs such as Excel and iMovie.• Ensured that all campers are having fun and engaging in activities, highlighting their strengths and helping them to develop. Enjoyed getting the opportunity to work closely with children from different cultures, backgrounds and with various disabilities and health problems, to make sure that everyone leaves camp with a positive experience.• Designed unique day-long special events such as 4th of July Carnival and International Day Carnival, communicating with companies where necessary for equipment hire, delegating and assigning staff to activities, and engaging with the campers in activities to lead by example, in order to produce an amazing experience for the campers.• Helped staff to develop as counsellors by providing regular feedback, in a friendly and approachable manner.• Developed ability to prioritise necessary jobs, multi-task, and work on my own initiative in order to meet personal targets and get things done. • Liaising with parents when necessary in a friendly and efficient manner. Show less

Leeds, United Kingdom

• Provide the highest level of technical customer service, by remotely accessing customers’ devices, troubleshooting and fixing any software issues, for the #1 Remote Management team in Europe.• Work in a dynamic and fast environment whilst meeting personal targets. In February 2015 I was awarded for being the only agent with an 100% customer satisfaction score from the third party company “Rhubarb” out of approximately 300 staff in the Samsung division.• Answering questions about new… Show more • Provide the highest level of technical customer service, by remotely accessing customers’ devices, troubleshooting and fixing any software issues, for the #1 Remote Management team in Europe.• Work in a dynamic and fast environment whilst meeting personal targets. In February 2015 I was awarded for being the only agent with an 100% customer satisfaction score from the third party company “Rhubarb” out of approximately 300 staff in the Samsung division.• Answering questions about new products and talking through troubleshooting to help diagnose issues with smart phones, tablets and other related devices.• To provide a friendly, professional service that leaves the customer with a really positive impression about both Capita and the Samsung brand.• Offer a great experience to customers with a wide range of queries about smartphones and tablets on the front line when necessary.• Also assisted Team Manager with weekly analysis using databases and Excel, interpreting data in order to report back to the client. Show less

Leeds, United Kingdom

(Previously Evolution Leeds Limited)• Involved in the process of interviewing and hiring staff, and then providing training specific to the job position they were hired for.• Provide excellent customer service and leave a lasting positive impression - the first person that customers see when they walk through the door, and the last person customers see when they leave.• Responsibility for signing in/out and organising over 50 bar, back bar and front of house staff.• Assessing… Show more (Previously Evolution Leeds Limited)• Involved in the process of interviewing and hiring staff, and then providing training specific to the job position they were hired for.• Provide excellent customer service and leave a lasting positive impression - the first person that customers see when they walk through the door, and the last person customers see when they leave.• Responsibility for signing in/out and organising over 50 bar, back bar and front of house staff.• Assessing number of hours worked by each staff member on a weekly basis, and providing all necessary details to payroll, assisting where necessary.• Weekly stocktake of products in the building, and restocking of bars when necessary.• Organising and supervising all Front of House staff, delegating jobs and ensuring that excellent customer service is always delivered.• Efficiently cashing up all five Front of House tills at the end of a night.• Dealing with any complaints made in the Front of House.• Keeping Front of House clean and tidy at all times.• Keeping up to date with current promotions, offers and products.• Actively promote Control events.• Designated First Aider for the club.• Providing customer service when customers call the office for reasons ranging from lost property to booking a booth. Show less

Leeds, United Kingdom

• Leading a team of people effectively, as well as being part of the team.• Delivering excellent customer service at all times.• Cashing up the bar’s tills at the end of the night.• Serving alcoholic beverages in accordance with Evolution club policies.• Keeping front of house and bar clean and tidy at all times.• Serving drinks to customers in a polite and friendly manner.• Keeping up to date with current promotions, offers and products.• Actively promote Evolution… Show more • Leading a team of people effectively, as well as being part of the team.• Delivering excellent customer service at all times.• Cashing up the bar’s tills at the end of the night.• Serving alcoholic beverages in accordance with Evolution club policies.• Keeping front of house and bar clean and tidy at all times.• Serving drinks to customers in a polite and friendly manner.• Keeping up to date with current promotions, offers and products.• Actively promote Evolution club events. Show less

London, United Kingdom

• Communicate effectively with parents, other staff, and PE staff from other schools.• Assist teaching PE lessons to children aged 11 to 18.Coach the school Under 12 and Under 13 Netball teams, and the Under 12, Under 13 and Under 14 Rounders teams to a high competitive.• Ensuring the safety of the children at all times.• Designing and organising the new kit for the school's sports teams.• Filling in paperwork and filing. • Being flexible and covering other staff… Show more • Communicate effectively with parents, other staff, and PE staff from other schools.• Assist teaching PE lessons to children aged 11 to 18.Coach the school Under 12 and Under 13 Netball teams, and the Under 12, Under 13 and Under 14 Rounders teams to a high competitive.• Ensuring the safety of the children at all times.• Designing and organising the new kit for the school's sports teams.• Filling in paperwork and filing. • Being flexible and covering other staff members’ lessons when necessary. Show less

Bachelor Of Science (Bsc) With Honours, Sport And Exercise Science, 2:1

Activities and Societies: Netball Team, Student Ambassador High 2:1 in BSc (Hons) Sport and Exercise Science from Leeds Metropolitan.

A Level:, Mathematics; Biology; Latin

Activities and Societies: Sports Prefect; Netball Team; Rounders Team; Chamber Choir; Cipher Challenge Team (University of Southampton).