Olivia Samson Email & Phone Number

London, England, United Kingdom

• Responding to all members’ and guests’ questions, concerns and complaints or refer on to the appropriate person ensuring successful and timely resolution.
• Being present on the club floor at the pick times to interact with members and help them with their queries.
• Fully responsible for the Club group exercise programme, ensuring cover for all classes with qualified and suitable instructors.
• Recruiting new instructors and act as the contact person for class instructors including checking and approving instructor invoices and maintaining their insurance details.
• Proactively developing and improving the class range and service quality.
• Ensuring efficient productivity of the exercise programme to maximize revenue, as a minimum achieve KPI’s set through exceeding exercise and revenue targets.

London, United Kingdom

Fully responsibile for the Club group exercise programme, ensuring cover for all classes with qualified and suitable instructors.Conducting exercise classes in a professional and friendly manner Assisting in recruiting new instructors and act as the contact person for class instructors including checking and approving instructor invoices and maintaining.

London, United Kingdom

Responsible for all areas of operation in the club, ensuring exceptional standards are maintained at all times in a safe environment. Overseing all departments to ensure outstanding service is consisentently provided to all members and guestsConducting a detailed tour of the club at the beginning of each shift to ensure all facilities and services are.

London, England, United Kingdom

• Lead fitness classes and conduct program design sessions.
• Recognize opportunities to sell personal training and encourage participation in classes.
• Interact with agreed number of high risk members per day for retention purposes.
• Complete all procedural documentation on a timely basis
• Conduct member inductions including body composition analysis and instruct members.

London, United Kingdom

Was in charge of the bar and bar staff.Successfully developing solutions aiming service quality improvements and revenue generation.I was quickly promoted to bar supervisor position due to team leadership and good organisational skills.Summarising all my jobs have involved team-based culture. This includes high level cooperation, coordination, strong.

Bachelor'S Degree, International Business Management, Upper Second Ba (Hons)

Modules included: • Business Accounting *​ Business Decision Making • Strategy: Choices and Impact *​ Managing Corporate Reputation •.

Cyq Level 2 Certificate In Fitness Instructing (Qfc) - Gym Base Exercise, Health And Physical Education/Fitness, Level 2

Activities and Societies: Gym base exercise