Olivia Sharp Email & Phone Number

Swansea, Wales, United Kingdom

Programme manager for the welsh government Hwb contract. Coordinating the online LMS system for 500,000 end users in Wales.

Swansea, Wales, United Kingdom

Tutor Academy manager in the Global Tutor Academy team. The Tutor Academy provided training opportunities for all tutors globally by providing free webinars dedicated to upskilling tutors in their personal and professional development. Responsible for overseeing the roll out of webinars and trainings to each of the worldwide markets, global market representative support, project managing new initiatives and programmes.• Project design and management of the first GoStudent Tutor Academy learning festival – A 2-day, global event, filled with educational webinars, speeches and panels held by 800 internal and external stakeholders.• Launch and project management of the Tutor Ambassador programme to increase webinar attendance numbers and improve ‘community feel’. Outlining the scope of the role, recruiting, interviewing and hiring candidates. Developing relationships with the ambassadors and managing them through regular contact, meetings and feedback sessions. • Launching a global pilot initiative by introducing 6 new webinars to 5 international markets, in order to reduce workload and provide exceptional training opportunities to all tutors. Managing markets to be tested in, translating and formatting sessions, analysing data and writing reposts on the results• Market representative support through bi-weekly meetings with the local teams to discuss quarterly targets, KPIs, successes and roadblocks. Problem solving and providing top-down information while gathering bottom-up sentiment from the tutor teams. • Data analysis for all webinars, projects and incentives. In charge of every data dashboard to track, monitor and fix any issues in the dashboards. Report creation and presentation based of analysis results• Planning, organising and hosting global webinars designed to support and upskill every tutor throughout their journey with GoStudent.

London, England, United Kingdom

Tutor success manager at GoStudent, Europe’s first ever EdTech Unicorn, in the UK/IE market. Responsible for launching the UK/IE market and leading a team of 2000 tutors with the aim to build the no. 1 global school. • Team lead for inducting and training new tutors on the platform in key processes, skills and knowledge of how to be successful tutors.• Managing 200+ tutors – providing feedback, support and training opportunities.• Launching and leading the Tutor Development programme as a market representative for The Tutors Academy in the UK/IE market – creating, organising and running webinars to upskill all tutors professionally and personally.• Leading the tutor mentoring programme by recruiting, training and managing experienced tutors to support unexperienced ones on the platform, including regular meetings, feedback calls and trainings. • Project managing change management through overhauling the tutor induction process, digitising the experience for tutors. • Training and upskilling new members of the UK/IE management team through initial trainings, feedback sessions and observations.• Global induction trainings for all new Tutor Success Managers across the company, training over 200 new members of staff• Finance management and tutor payments

Manchester, England, United Kingdom

1:1 tutor for children aged 5-17, supporting them in English, Maths, Biology and preparation for the 11+ entrance exams.

Manchester, England, United Kingdom

Centre Director of Explore Learning Urmston, an award-winning maths, English and 11+ tuition provider to children aged 4-15. Leading a team of 20 staff to provide 5* education and developmental support to children and delivering exceptional customer service to families. • Recruiting, Training and Developing assistant managers to fulfil education and teaching, schools and community, tutor training, sales & marketing, finance and customer experience responsibilities. • Achieving within the top 10 nationally of company for education performance and member retention by completing Training Needs Analyses and creating trainings and reports based on findings• Running a national company-wide training programme for Assistant Directors on how to develop and train their own tutor team. • Improving regional member retention performance through running Training Needs Analyses and developing and running trainings based on the findings. • Regular communication with Head Office staff and inter-departmental collaboration• Developing a network of 50 universities, schools and community outreach programmes • Leading company performance for children’s progress by creating and implementing an education programme in line with the UK National Curriculum and in alignment with our pedagogy of nurturing young learners. • Overall responsibility and accountability for driving performance and growth of our centre in order to achieve ambitious monthly and quarterly targets.• Remote management of staff during lockdown

Manchester, England, United Kingdom

Assistant director responsible for launching the Didsbury centre and establishing it as the number 1 tuition provider in the area. • Attraction, engagement and recruitment of a tutor team of 20 individuals. • Training and developing tutors to deliver the UK National Curriculum• Creating and implementing a schools and community outreach programme • Teaching children aged 4-15 the UK National Curriculum • Building relationships with families to deliver a customer experience that is tailored to them.• Creating and implementing a sales and marketing strategy• Analysing and reporting on our education provision and children’s progress• Finance management and debt collection

Master'S Degree, Developmental Cognitive Neuroscience

Bachelor Of Science - Bs, Psychology