Olivia Smart Email and Phone Number

Electives counsellor at a summer camp.Key Responsibilities:- Total management of a leadership programme for the eldest campers, and a specialised programme for the youngest campers- Community outreach programme with local elderly landscape gardener – a spontaneous interaction synthesised new links between the children’s camp and its local community, of my own accord- Head Lifeguard ensuring health and safety standards are being met and ensuring other staff complying to the necessary protocols, supervising a pool containing over 30 children- Public speaking in front of 200+ people when awarding personalised children’s commendations, an area which previously challenged me- Teamwork- overseeing logistics for a large-scale staff event, consisting of organisation and encouraging teamwork, collaborating with international staff, under no supervision- Working in a team environment to produce positives outcomes- Further developing my care for anxious and homesick children- Practicing conflict-resolution between both young and older children- Leading sports activities- independently devising and passionately teaching sessions of lacrosse and fitness for young children

- Developing communication- communication with customer to ensuring a welcome environment. Resolving errors/pricing issues displaying composure, patience, and professional etiquette- Multi-tasking- maintenance of public displays by distributing of goods onto the shop floor and supervising fitting rooms efficiently - Till/cashier work- efficient sales at checkout, customer focussed and ensuring customer satisfaction is high. Assisting in systemised click-and-collect orders for customers- Consistently meeting sales targets assigned by managers- Entrusted with closing and opening cleaning of the store- Exceptional time management, consistently showing punctuality for shifts

Key Responsibilities:- Leading campers in all areas of sports based activities, notably punctuality, chores, and sportsmanship- Curating lacrosse sessions, supervising the activity of up to 30 children - Independently coordinating a cohort of 40 children to compete in a sports tournament- Demonstrating empathy, resilience, and competent safeguarding when cabin-counselling 150+ young children, some with anxiety / special educational needs.- Communicating with staff members of varying first-languages in a dynamic team environment- Adaptability and decision making- dealing with conflict inside and outside the cabin and ensuring all campers were content. Adapting activities to ensure enjoyment of sessions

Assisted in the Infected Blood Inquiry:- Corresponding with clients to arrange meetings, managing three colleagues’ calendars - Processing and preparing oral statements submitted by clients- Sifting and transcribing oral interviews- Distributing finalised statements to the final stages of the Inquiry