Olivia Stapleton Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Surry Hills, New South Wales, Australia

• Greet prospective tenants when they arrive and introduce them to the types of units available as well as the property’s amenities• Execute leases with new and returning tenants to ensure all parties understand the terms and conditions of the contract• Respond to tenant questions and complaints in a timely manner• Contact tenants to collect overdue rent or to discuss other issues that require immediate attention• Schedule and oversee repairs and maintenance•… Show more • Greet prospective tenants when they arrive and introduce them to the types of units available as well as the property’s amenities• Execute leases with new and returning tenants to ensure all parties understand the terms and conditions of the contract• Respond to tenant questions and complaints in a timely manner• Contact tenants to collect overdue rent or to discuss other issues that require immediate attention• Schedule and oversee repairs and maintenance• Establish rapport with tenants so they always feel valued and appreciated Show less

Sydney, Australia

• Assisting Director with appointments, scheduling inspections, organising/responding to emails• Taking Meeting Minutes (Typing and Distributing)• Creating/preparing lease documents • Marketing, advertising, producing brochures, flyers, web adverts, database eshots• Updating the Agentware system with property adverts, news of sales and leases.• Scanning and electronically filing lease documents via a dropbox share system• Meet and greet clients• Reference checking… Show more • Assisting Director with appointments, scheduling inspections, organising/responding to emails• Taking Meeting Minutes (Typing and Distributing)• Creating/preparing lease documents • Marketing, advertising, producing brochures, flyers, web adverts, database eshots• Updating the Agentware system with property adverts, news of sales and leases.• Scanning and electronically filing lease documents via a dropbox share system• Meet and greet clients• Reference checking tenants• Running Company Searches • Answer and divert all calls via switchboard• Banking cheques• Coordinating invoices, monitoring payment through MYOB• Updating the company website, facebook and Linkedin• Conducting Client Satisfaction Calls• Collating a User Guide with Company processes & procedures• Create work order for maintenance and repairs• Managing and recording the distribution of keys and fobs to tenants• Recording sick leave / annual leave - liaising with payroll on a bi-monthly basis. • Ordering stationary and office supplies• Using the Yardi database Show less

Travelling across the following countries: Sri Lanka, Japan, Hong Kong, Thailand, Vietnam, Cambodia, Malaysia, Singapore, Indonesia and Australia.

Maidstone

360 recruitmentRecruiting Temporary and Permanent Office Support positions across the Mid Kent Region supplying various companies, with quality, tried and tested staff.Working closely with many local businesses with multiple Hays temporary workers and several successful permanent vacancies filled. These companies have been using myself and Hays for a number of years as I am able to supply local staff, giving you peace of mind with our thorough compliance processes and… Show more 360 recruitmentRecruiting Temporary and Permanent Office Support positions across the Mid Kent Region supplying various companies, with quality, tried and tested staff.Working closely with many local businesses with multiple Hays temporary workers and several successful permanent vacancies filled. These companies have been using myself and Hays for a number of years as I am able to supply local staff, giving you peace of mind with our thorough compliance processes and specialist recruitment service. Office Support staff supplied include:o Personal Assistantso Executive Assistantso Customer Service Agentso Administratorso Receptionistso Secretaries For your information all staff that I supply have: o Two relevant work references.o Met with myself for a thorough interview.o Provided documentation to ensure eligibility to work within the UK.o Provided proof of all certificates.o Can be DBS checked on request (depending on the working environment of the placement).o Additional checks/tests can be conducted in alignment with your individual requirements. Show less

Maidstone

• 360 recruitment placing candidates in temporary and permanent roles across Kent.• Telephone screening and face to face interviews with candidates• Cold calling clients to win new business• Negotiating deals, contracts, fees and rates• Writing job ads and creating marketing to clients• Searching with "google enhanced" search strings to allocate relevant candidates• Checking all candidate compliance, eligibility to work in the UK, referencing etc • Managing the… Show more • 360 recruitment placing candidates in temporary and permanent roles across Kent.• Telephone screening and face to face interviews with candidates• Cold calling clients to win new business• Negotiating deals, contracts, fees and rates• Writing job ads and creating marketing to clients• Searching with "google enhanced" search strings to allocate relevant candidates• Checking all candidate compliance, eligibility to work in the UK, referencing etc • Managing the timesheet process to ensure candidates are paid.• Forecasting future fees• Monitoring candidate enquiries • Presenting to clients personal brand and company brand• Updating candidates and client on market information and educating them on the current recruitment trends.• Logging all admin, scanning documents, filing etc Show less

West Malling

Customer Service Executive 2013 – November 2014 • Responsible for training, supporting and mentoring a Customer Relations Team for over 25 local authorities with a Client Portfolio – Annual Contract Spend: £24.9 million. • Management of customers’ energy accounts; including invoicing, validation of bills, price validation and all potential queries. • Face to face contact with all stakeholders; suppliers and customers. Frequent teleconferences, monthly site meetings and daily… Show more Customer Service Executive 2013 – November 2014 • Responsible for training, supporting and mentoring a Customer Relations Team for over 25 local authorities with a Client Portfolio – Annual Contract Spend: £24.9 million. • Management of customers’ energy accounts; including invoicing, validation of bills, price validation and all potential queries. • Face to face contact with all stakeholders; suppliers and customers. Frequent teleconferences, monthly site meetings and daily communication. • Involved in a new project, beta testing the new management system ahead of sign-off for in-house use and potential commercial release.• Reporting team-performance statistics to senior managers. • Query management on all fully managed customer accounts• Analysing Reuters ‘real-time’ data for market tracking world news - commodities and their effects on the company. • Support provided to the LASER procurement team to ensure delivery timescales and SLA’s are met.Energy Procurement Administrator 2011- 2012Responsible for collating all figures and costings on the energy accounts for each local authority. Running tenders and bids for clients. Collating Excel spreadsheets to check reports and forecasting future business. Predicting energy loads so we could purchase within 10% of usage. Developing client relationships as I was dealing direct with "the big 6" suppliers and also local authorities locking in fixed term contracts.Invoicing administrator 2010 – 2011Demonstrating bill validation and invoicing clients for energy purchases on their contracts. Correcting incorrect billing. Ensuring that bills are paid within the relevant clearance times. Manually inputting any paper invoices. Checking all electronic files with multiple invoices for errors. Show less

Sittingbourne

Cross-selling and upselling products using persuasive techniques. Logging all orders on the system. Handling 100's of calls a day, dealing with complaints, orders and queries. Communicating with customers via email and telephone.

Chatham

Employed on a temporary contract as part of a team transferring cash ISA’s. Direct contact with clients and banks via telephone and team co-operation gaining professional communication skills, effective time management and customer relations experience. The job demanded a high level of accuracy and sensitivity as I was dealing with customer information and data.

Education record

Education record