Olivia T. Email & Phone Number

Edinburgh, Gb

London, England, United Kingdom

London, England, United Kingdom

• Assist in reaching key performance goals, increasing corporate clientele, and maintaining a monthly revenue goal of 15,000 pounds• Maintained a 5-star review on TripAdvisor and nominated for the 2022 TripAdvisor Travelers choice award• Planning and delivery of private and public events to audiences upwards of 500 people ensuring an excellent guest experience and prioritizing customer care hosting an average of 7 weekly events• Collaborate closely with Fortune 500 companies, governmental agencies, and privately owned business to tailor bespoke events specific to their needs• Restructured the children’s workshops to create a more interactive and streamlined experience enabling more guest to book. • Facilitate and maintain brand relationships, B2B and B2C, through networking and clientele outreach to grow customer base• Proactive approach to event planning, ensuring every detail is covered reducing potential risks • Administrative work including budget planning, inventory, and schedule management

London, England, United Kingdom

Assist in the presentation of both children and adult workshops on the process and ethics of the chocolate industry. Engage with potential clients to drive new revenue to the events team. While aiding and customers in purchasing and educating them on the products and mission of hotel chocolate to create a more ethical and sustainable chocolate industry. Create a rememberable experience for every customer that visits the store front.

Park City, Utah, United States

• Reserved travel and accommodation plans for Founders and other members of staff• Assessed and assisted in onboarding properties valued at 2.8 to 9.7 million dollars• Provided excellent hospitality to guests and potential clients to drive reservations and create new revenue sources• Point of contact for the planning and delivery of company events. Negotiated with 3rd party companies to source and supply materials for events, while managing strict budgetary restrictions• Created a bespoke luxury profile for clientele by working closely to ensure an excellent experience• Assisted in interior design projects, home management, and guest relations

Park City, Utah, United States

• Developed strong professional relationships with families to ensure a consistent and proactive approach to their children’s care and household needs• Arranged a total of 10 overseas and domestic holidays, including booking airfare, accommodations, dinning reservations, historical landmarks, and cultural sites• Responsible for planning children’s extracurricular activities, doctor’s visits, and personal appointments • Empathic and patient approach to childcare, focused on building trusting relationships, and encouraging self-development• Managed household staff, and coordinated applicable services

Park City, Utah, United States

• Managed one of the top restaurants at Park City Mountain serving an average of 750 customers a day• Demonstrated ability to communicate clearly and concisely in written and verbal formats, including sales presentations, capability to create strong interpersonal working relationships and work in a team environment• Implemented changes in the business model to accommodate lucrative trends aimed at increasing sales and customer base• Recruiting, and trained new employees, while guiding them to reflect the customer service skills, and business standards of the company• Assisted in the daily running of the business including administration, merchandising, event inquires, and customer relations

Bozeman, Montana, United States

• Successfully demonstrated ability to thrive in fast pace dynamic team environments• Contributed to company exceeding daily sales goals to increase sales growth by 48% in 2020• Developed and maintained a sales forecast to help analyze market conditions and/or changes in assigned territory for maximum productivity and sales growth • Implement a sales plan to support sales and profitability goals

Bozeman, Montana, United States

• Engaged with current and potential donors to assist in achieving the targeted yearly fundraising goal of 500,000 dollars. • Supported the Thrive team in the development of school-based programming based on mental health and community wellbeing. Serving over 7,000 community members• Strategically developed and delivered 25 varieties of interactive STEM activity kits designed to enrich the virtual learning of students between the ages of 5-14• Utilize Microsoft 365 and Google software’s, Zoom, and Social Media platforms to deliver virtual events and plan programs within the organization• Worked collaboratively across the organization to plan and execute weekly events and meetings designed to develop independence and support young women to become leaders in their communities.• Actively engaged with members of the community and potential stakeholders to promote diversity and inclusion while advocating for the importance of Thrive in the Bozeman Community • Assisted in the daily running of the organization including administration, safeguard trainings, event planning, meeting minutes, recruitment, and customer relations • Facilitated contracts with current and potential Thrive mentors, addressing and questions of concerns they may have

Logan, Utah, United States

Customer service agent with the job of welcoming and assisting customers. Job included work in production, cashier, and service.

Park City, Utah, United States

Customer service agent, that worked to make every customer feel welcomed, and to help them in their shopping experience. Included work in inventory, cashier, and guest service.

Logan, Utah, United States

Baked various desserts onsite at the Utah State pastry kitchen. Main duties included following recipes to create pastries, cookies and other baked goods, while also developing new and unique recipes to feature on the menu and keeping stock of the kitchen's inventory.

Park City, Utah, United States

Took part in the daily job of providing the resorts 7 restaurants with sweets and pastries. Produced chocolate lollipops for the resort, yielding 300 lollipops a shift and 1000 per week. Participated in making pastries for the many catered events and weddings that took place at the Montage. Worked closely with the lead pastry chef shadowing him throughout the work day.

Master'S Degree, Public Health

Bachelor'S Degree, Public Health Education And Promotion, 3.75

Activities and Societies: Member of Alpha Chi Omega, Deans list for 3 years.

Education record