Olivia Thomas Email & Phone Number

Adelaide, Sa, Au

San Francisco, California, Us

In my role, I partnered with clients on recruitment marketing strategies with a focus on retention, adoption, and expansion. I helped create, evolve, and monitor marketing campaigns by optimizing Sense tools to their full potential, including automated email & text workflows, personalized SMS messaging, AI-driven chatbots, appointment scheduling systems, referrals, and AI-driven job matching solutions.🟢 Maximized ROI by creating and implementing playbook strategies and leveraging Sense automation to streamline processes, strengthen brand identity, and achieve key business objectives for clients.🟢 Led training initiatives, success planning, and executive-level business reviews, fostering cross-functional collaboration to proactively address challenges, minimize churn, and ensure sustained account health. This resulted in increased account retention, growth, and valuable customer references.🟢 Collaborated closely with the marketing and product teams to create customer assets, establish best practices, and deliver actionable customer feedback for the continuous improvement of our products, systems, and resources.

Chicago, Illinois, Us

CareerBuilder is a global, end-to-end human capital solutions company focused on helping employers find, hire and manage great talent. Combining advertising, software and services, CareerBuilder leads the industry in recruiting solutions, employment screening and human capital management.🟢 Served as a trusted advisor to a 21M cross-industry portfolio with a consistent track record of fostering strong client relationships and driving ROI by providing strategic guidance and day-to-day advice to help them hit their objectives🟢 Drove feature adoption by providing training, customized recommendations, and the implementation of best practices to ensure successful utilization in line with predetermined success criteria🟢 Delivered data-driven insights to key stakeholders through monthly reporting and account reviews, aligning with client success drivers to ensure we met client KPIs.

Armonk, New York, Ny, Us

IBM SPSS® Statistics is a fast and powerful solution that propels research analysis in numerous industries. SPSS Statistics is used in education, market research, healthcare, government and retail throughout the entire analytics process, from planning and data collection to analysis, reporting and deployment. 🟢 Guided clients across their purchasing journey to ensure customer success and an easy-to-use experience while on-boarding our products🟢 Responsible for the ongoing success of over 330 academic institutions totaling over $14M in annual revenue. 🟢 Fostered professional growth and success by leading and mentoring coworkers to excel in their roles and drive customer satisfaction.

Armonk, New York, Ny, Us

IBM Social Media Analytics Software as a Service (SaaS) is a social listening tool that helps organizations understand and act upon the social media impact of their products, services, markets, campaigns, employees and partners. It analyzes billions of social media comments and provides customized results in configurable charts and dashboards to help companies understand their audience and make data driven decisions.🟢 Successfully converted prospects and trial leads into new customers by showcasing a deep understanding of our product and effectively articulating its value. Tailored product presentations to highlight features aligned with each client's specific business needs.🟢 Collaborated closely with clients to identify and implement new use cases, contributing to their overall success with Watson Analytics for Social Media.🟢 Established and strengthened cross-departmental relationships by gaining a comprehensive understanding of customer objectives. Provided training and recommendations to enhance campaign strategies, uncover data trends, and gauge brand health

Chicago, Il, Us

Outcome Health is a digital engagement solution that helps create more effective interactions across the entire care journey. Through our 150k unique healthcare provider relationships, our solutions helps drive better health outcomes, increased provider revenue and a superior patient experience. 🟢 Achieved 115% quota by driving exceptional value and leveraging product knowledge to align features with customers business objectives 🟢 Uncovered cross sell/up sell opportunities to maximize customer experience and further success with product portfolio. 🟢 Conducted sales presentations and product demos to key influencers, tying back value propositions through time, cost savings, and ROI. 🟢 Worked with client through membership process while collaborating with other teams to install successfully and create a lasting partnership

Chicago, Illinois, Us

🟢 Recognized as top-performing rep in Q3, responsible for managing territory pipeline, prospecting, identifying opportunities, and conducting thorough analyses of client challenges and process gaps.🟢 Lead strategy development and design long term account plans, collaborating with cross-functional teams to find joint areas of opportunity that drive success🟢 Consulted with C Suite, hiring managers, and Talent acquisition teams to evaluate hiring needs based on job distribution, candidate capture and pipeline, and their pre hire platform Highlights:January Recognition•Top Percentage to Quota in Skilled LaborFebruary Recognition•Top Percentage to Quota in Skilled Labor•Number 1 Rep in Skilled Labor

Chicago, Illinois, Us

🟢 Drove business expansion by closing new and existing business with skilled labor companies across the U.S🟢 Forged strong working relationships with key accounts through expertise in identifying specific needs and delivering appropriate programs and services🟢 Consult with recruiters utilizing data, analytics, and software to influence buyers and educate them on candidate supply versus candidate demandHighlights:July Recognition • Number 1 Setter in Professional Services

• Work collaboratively with the marketing team to create fliers, campaigns, and promote events • Manage and edit social media outlets including Facebook, Instagram, and Twitter• Developed, promoted, and implimented The Alley’s Funeral event showcased on Fox, CBS and Dnainfo

Burbank, Ca, Us

• Assisted with guests needs in order to preserve the high standards of Disney guest service• Responsible for $20,000+ in transactions per day • Participated in various training sessions newest promotions and customer service techniques• Met monthly sales goal

• Researched medical amnesty polices at Illinois universities • Compiled data and information for literary review • Wrote summary reflecting and concluding data found • Assisted in day to day clerical duties

• Promote resource centers various programs with creative marketing including printed promotions and interactive campaigns• Wrote and recorded public service announcement to promote upcoming events• Assisted in a variety of health education sessions for students and faculty

Worked with a team of students from different greek organization to put together 2013 Greek Week.• Design and produce promotional materials • Responsible for all social media marketing including Twitter, Instagram, and main website • Met weekly with team to discuss progress and brainstorm new ideas for greek week

My role was based on developing and designing new marketing and advertising pieces for the Communication Department. I worked directly with management and a group of my peer students to develop campaigns to promote various campus events and develop content for the student newspaper and news sites online.• Created and designed promotional flyers and bulletin boards for advertising and marketing purposes.• Interviewed faculty and developed articles from interviewees for articles within the department newsletter.• Assist Central Advisor/Internship Coordinator with various tasks

Worked directly on “Drink Responsible” campaign for EIU. My role was to develop and promote campaigns via the social handles that the campaign used to advertise to students. I directly created content and managed all responses on Facebook and Twitter. I also developed posters for the campaign and strategically placed these around the campus with my co-workers.• Developed multiple campaigns and posters for University program to promote responsible drinking.• Organized focus groups and surveys for the campaign then Analyze data that was collected.• Managed & Updated Facebook and Twitter handles for current and upcoming events

I worked directly with businesses within Charleston, IL and the surrounding areas. From start to finish I created the relationships with local businesses, informed them of the benefits advertising with the DEN and measured return on investment of clientele. This was both an inside and outside sales role as I directly cold called and also worked with clientele on site at their businesses.• Develop, Grow & Maintain present and future relationships of clientele.• Direct development of new internal sales strategies to increase client ad spending.• Attended weekly sales trainings to better my sales skills, negotiating and time efficiency

Chapel Hill, North Carolina, Us

• Met with girls monthly to see if they were meeting national standards.• Create and discuss attainable goals for those who have not met standards.• Monitor and record progress of set goals • File and submit paper work for nationals

Chapel Hill, North Carolina, Us

• Planned events and team building activities to help build a strong sisterhood.• Lead and Organized over 90 woman. • Sent out weekly reminders about events.• Mediated sessions with the chapter to help problem solve or discuss issues

Bachelor Of Arts (Ba), Communication Studies, Public Relations And Advertising

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