The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. Develop, enhance, and maintain relationships with Season Ticket Members via phone, email and in-person touchpointsLead and develop unique activations for Season Ticket Members to elevate engagement including Reserve Retro Riddles, Reserve’s Player Relay, and Atlanta Falcons Fan PacksManage customers records with Ticketmaster Archtics and Microsoft CRM Collaborate on a wide variety of gameday duties to including on-field Flag Crew and pregame Field experiencesReview member feedback weekly and find ways on how to improve fan experience

Recovered past-due Personal Seat Licenses (PSLs) and Season Ticket payments; to date collected $259KCreated and processed 60+ payment plans for Season Tickets and PSLs dailyIdentified, troubleshooted, and resolved unusual/adverse situations using a quick response approach and make sound judgement decisions based on available factsAssisted with creating unique activations to keep season ticket members engaged throughout the year