Olivia Sanchez Email & Phone Number

United States

Minneapolis, MN, US

New York, NY, US

• Leading the Vendor and contract management of the IT applications production support and development teams, for over 180 applications in different Lines of Business (LOBS) at Voya Financial.Leading the application.
• Implementation of new dashboard identifying the KPI/Metrics needed to reflect service and contract satisfaction.
• Implementation of the monthly and annual communication of achievements, plans and objectives for different stake holders and Business Leads.
• Customer Satisfaction improved by 1pt (1-4) from the target rate in just one year, with the implementation of Voice of the Customer and action plans developed for onshore and off-shore support teams.
• Design, built and implementation of the "Application base price framework" strategy, bringing annual savings in to the production support cost contract and annual 10% reduction of contract cost.
• Successful implementation and execution of the IT application roadmap strategy, retiring more than 25 legacy applications in 2016, resulting in a production support spend reduction.

Wayzata, Minnesota, US

• Led the non-technical aspects of Infrastructure hosting services, owning the storage and backups services. As a service owner, I manage, control and execute the global annual budget of $50M-$80M, for North America.
• Consolidation of the global financial management and control under Service Management area.
• Managing NA budget under our limits. Big improve in our internal forecasting process.
• Demonstrated savings in the last two fiscal years for more than 1M in negotiations with vendors.
• Demonstrated cost avoidance with the implementation of processes and quality assurance.
• Implementation and improvement of global processes trough continuous improvement methodology: -Asset Management global control, -North America asset depreciation, -Global Purchase process, -Global Contract Management.

Wayzata, Minnesota, US

• Led Process Improvement projects, implementing common processes and solutions that resulted in financials benefits for Cargill. (Operational Working Capital, Price Analytics)Led the implementation of diverse.
• Designed the Continuous Improvement framework and built the global and cross function implementation strategy.
• Continuous Improvement global portfolio identification with an estimation $10M of savings.
• Led the Price Analytics initiative, understanding the needs of pricing tools of legacy systems and SAP. Evaluation of several Pricing Management tools, focusing in Price analytics as a first phase of implementation..
• Built and deployed the Continuous Improvement strategy, including Balance Score Card and the value realization metrics, introducing Six Sigma tools and lean six sigma methodology in Cargill culture.

Wayzata, Minnesota, US

• Manage and control the services provided by GHS (Global Hosting Services Group) in North Latin America (Mexico, Honduras, Nicaragua, Guatemala, Costa Rica, Colombia, Peru, Venezuela). Manage and control MWTS budget in.
• Implementation of the new Global Hosting share Services for Infrastructure platforms under ITIL methodology with support centers; 24x7 365 days, supporting +10 Business Units and functional areas in 75 countries.
• Standardization of the operation to be supported by Global Hosting Services, including processes and procedures, services definitions, documentation, reporting, balance score card etc.
• Got the recognition participating in the “Emerging Leadership Program” developed for IT Talent Management resources.

Wayzata, Minnesota, US

• Led the Project Management LA Office from Mexico (Applications and Infrastructure areas) prioritization process, coordination and development of projects, managing schedules, resources and budget, using Project.
• Got the project control quality leadership in Mexico and Central America.
• Valuing Differences rep. for IT Latin America
• Obtained the recognition “Bridges to Success 2005”

Chicago, Illinois, US

• Management, design, planning and development of new software systems running in Motorola’s devices. Management of Mexican development and testing teams: development, integration, testing and implementation, with a high.
• Management two of the most important projects for GSG. Got the assignation of 20 engineers in projects. High customer satisfaction obtained.
• Direct participation and gotten the CMM Level 3 assessment (CBA-IPI of SEI, Based Appraisal for Internal Process Improvements).

Performed Operational Support at SKY Latin America customer (Direct to Home multi-channel satellite broadcast television) account for operations in Miami, Mexico and Brazil. Training material develop for new customer employers. Accountable for maintenance, analysis and implementation of TCS Traffic Control System (Sunup’s product) running in Unix (Solaris).

Boadilla Del Monte, Madrid, ES

Managed and control the new telecommunication platform implementation for Santander Bank. Maintained, supported and monitored LAN/WAN networks of bank branches in Mexico comprised of (372 branches and 1,000+ users.Design, develop and implement contingency plans for LAN branches. Planning, design and implementation of the performance evaluation program for.

Bachelor Of Sciense, Cibernetics Engineer And Systems

Education record