Olivia Sanchez Email & Phone Number

United States

Minneapolis, Mn, Us

New York, Ny, Us

Leading the Vendor and contract management of the IT applications production support and development teams, for over 180 applications in different Lines of Business (LOBS) at Voya Financial.Leading the application roadmap strategy with the objective to simplify the operation bringing savings and risk mitigation to the Business Units.Leading the project portfolio for enhancements and new product developments ensuring availability of resources, on time deliverables and in budget.Managing and executing +15M Budget and forecast for the “Support of Applications and Maintenance Services” area (SAMS). Principal liaison between the Enterprise Application Services area and the Business Unit leaders, ensuring service satisfaction and continuously review of business objectives to provide a service according to their needs.Ensuring the production support is delivered under contracted SLAs, providing direction, coaching and feedback to our main support vendor.Achievements:• Implementation of new dashboard identifying the KPI/Metrics needed to reflect service and contract satisfaction.• Implementation of the monthly and annual communication of achievements, plans and objectives for different stake holders and Business Leads.• Customer Satisfaction improved by 1pt (1-4) from the target rate in just one year, with the implementation of Voice of the Customer and action plans developed for onshore and off-shore support teams.• Design, built and implementation of the "Application base price framework" strategy, bringing annual savings in to the production support cost contract and annual 10% reduction of contract cost. • Successful implementation and execution of the IT application roadmap strategy, retiring more than 25 legacy applications in 2016, resulting in a production support spend reduction. • Implemented practices and procedures to build a strong Relationship Management in SAMS area, obtaining customer recognition award.

Wayzata, Minnesota, Us

Led the non-technical aspects of Infrastructure hosting services, owning the storage and backups services. As a service owner, I manage, control and execute the global annual budget of $50M-$80M, for North America Operation including monthly financial management, quarterly cost allocation by Business Unit and Infrastructure hosting services cost recovery. Led the hardware/software licensing and asset management global hosting team, vendor management and contract negotiations for storage and backups services. Built the long term service strategy for storage and backup services same as built and execution of service roadmaps, including hardware and software life cycle.Oversaw the vendors support teams ensuring service level agreement were met for all global hosting infrastructure services. Led the global infrastructure purchase team, responsible for purchases in North and Latin America, Asia-Pacific and Europe.Managed the Infrastructure Hosting Service - Global Project Office, ensuring projects were budgeted and approved, ensuring budget allocation by Region and County, Project sourcing, Project cost, Vendor negotiation and ensuring Projects were delivered on time and in budget. Achievements:• Consolidation of the global financial management and control under Service Management area. • Managing NA budget under our limits. Big improve in our internal forecasting process.• Demonstrated savings in the last two fiscal years for more than 1M in negotiations with vendors.• Demonstrated cost avoidance with the implementation of processes and quality assurance.• Implementation and improvement of global processes trough continuous improvement methodology: -Asset Management global control, -North America asset depreciation, -Global Purchase process, -Global Contract Management Renewal, -North America Cost Allocation, -Internal Audits process and information.

Wayzata, Minnesota, Us

Led Process Improvement projects, implementing common processes and solutions that resulted in financials benefits for Cargill. (Operational Working Capital, Price Analytics)Led the implementation of diverse methodologies like Lean Six Sigma, Six Sigma, Project Management, PDP etc. our gated projects were implemented globally in different Platforms and Business Units.As parts of Process Improvement leadership team I contributed and participated in the development and deployment of Process Improvement strategy managing and controlling resources of the global implementations. Built and develop talent with the right skill set to deployed projects and transfer methodologies and process improvement acknowledge to the Business Units/Platforms.Achievements:• Designed the Continuous Improvement framework and built the global and cross function implementation strategy.• Continuous Improvement global portfolio identification with an estimation $10M of savings.• Led the Price Analytics initiative, understanding the needs of pricing tools of legacy systems and SAP. Evaluation of several Pricing Management tools, focusing in Price analytics as a first phase of implementation. Led the RFI.• Built and deployed the Continuous Improvement strategy, including Balance Score Card and the value realization metrics, introducing Six Sigma tools and lean six sigma methodology in Cargill culture.

Wayzata, Minnesota, Us

Manage and control the services provided by GHS (Global Hosting Services Group) in North Latin America (Mexico, Honduras, Nicaragua, Guatemala, Costa Rica, Colombia, Peru, Venezuela). Manage and control MWTS budget in each country.Mentoring and leadership of a global team, based in EU, NA, LA and AP regions; ; resource management and resource allocation, establishing career paths and succession plans, ensuring high employee engagement. Ensure policies and procedures work globally and changes in operations are supported and well-integrated. Manage and maintained day-to-day infrastructure operation. Develop, manage and control Service Level Agreements for BUs. Led Hosting global Project Office, ensuring global budgeted allocation, same as global and cross function implementations were on time and under budget.Achievements:• Implementation of the new Global Hosting share Services for Infrastructure platforms under ITIL methodology with support centers; 24x7 365 days, supporting +10 Business Units and functional areas in 75 countries reaching our goal keeping cost flat to down. • Standardization of the operation to be supported by Global Hosting Services, including processes and procedures, services definitions, documentation, reporting, balance score card etc.• Got the recognition participating in the “Emerging Leadership Program” developed for IT Talent Management resources.

Wayzata, Minnesota, Us

Led the Project Management LA Office from Mexico (Applications and Infrastructure areas) prioritization process, coordination and development of projects, managing schedules, resources and budget, using Project Management methodology, ensuring projects with quality, on time and on budget. Implementation of the project audits strategy. Mentor of Jr. Project Leaders. Implementation of Project Management Methodology in IT Mexico teams and Central America. Participation developing the “Collaboration Model” for ITSB area.Achievements. • Got the project control quality leadership in Mexico and Central America.• Valuing Differences rep. for IT Latin America• Obtained the recognition “Bridges to Success 2005”

Chicago, Illinois, Us

Management, design, planning and development of new software systems running in Motorola’s devices. Management of Mexican development and testing teams: development, integration, testing and implementation, with a high quality deliver following CMMI (Capability Maturity Model) methodology of SEI (Software Engineering Institute) and SDLC Framework for development projects.Quality Advisor of Telematics Communications Group Motorola USA for assessment evaluation of CMM L3. Business Development Manager. Reviews, analyzes, and evaluates business systems and user needs. Improves sales business processes and supports critical business strategies by managing the development, sales, implementation, and maintenance of business applications systems around Mexico. (Manufacturing Pulse, System developed to SMT Factories by Motorola GSG).Achievements. • Management two of the most important projects for GSG. Got the assignation of 20 engineers in projects. High customer satisfaction obtained. • Direct participation and gotten the CMM Level 3 assessment (CBA-IPI of SEI, Based Appraisal for Internal Process Improvements).

Performed Operational Support at SKY Latin America customer (Direct to Home multi-channel satellite broadcast television) account for operations in Miami, Mexico and Brazil. Training material develop for new customer employers. Accountable for maintenance, analysis and implementation of TCS Traffic Control System (Sunup’s product) running in Unix (Solaris) platform. Active participation in the planning and integration of different platforms and protocols between Traffic Control System and customer systems or protocols. Analysis and successfully implemented customer requirements or upgrade capabilities to enhance system reliability. Responsible for the Quality Assurance and System Testing at site. Design, coordination and implementation of procedures and workflows required by customer.Achievements. Participation in Y2K operation changes for SKY Latin-American customer.

Boadilla Del Monte, Madrid, Es

Managed and control the new telecommunication platform implementation for Santander Bank. Maintained, supported and monitored LAN/WAN networks of bank branches in Mexico comprised of (372 branches and 1,000+ users.Design, develop and implement contingency plans for LAN branches. Planning, design and implementation of the performance evaluation program for the network, using HP Open View (LAN, WAN).Led and managed Support Team and performed maintenance of equipment, material and systems at bank branches.Design, implementation and maintenance of Telecommunications Operations Intranet.

Bachelor Of Sciense, Cibernetics Engineer And Systems

Education record