Olivia Vernon Email and Phone Number

Directly supervise a team of 3-4 professional staff members, indirectly supervise a cohort of 50+ student staffManage recruitment, on-boarding, training, and development opportunities for all staffing levelsDevelop employee engagement and retention strategiesProvide coaching and support for staff members to achieve professional growth and accountability through timely, thorough, and relevant feedback, developing appropriate performance improvement plansDesign, implement, and assess multi-faceted community engagement models with the purpose of increasing student satisfaction, retention rates, and sense of belonging to the campus communityDevelop and assess departmental policies and practices to improve department efficiency and alignment with mission and strategic goalsCo-lead and implement department adjudication process, educating and empowering students to develop self-discipline and accountability, social and cultural maturity, as well as ethical and civic responsibilityFacilitate conflict mediation and resolution for student and staff concerns, addressing interpersonal conflict with an emphasis on clear and effective communicationProvide coaching and support to staff in creating a safe, welcoming, and inclusive environment for all community membersServe in an on-call capacity, providing leadership and support during emergent and critical incidents on campus, including mental & physical health, facilities maintenance, public safety, public health, and other risks Collaborate with internal and external stakeholders to advance the mission of the department and institutionDevelop recognition and appreciation tools for various staffing levels

Previous title associated with Assistant Director role.

Recruited and trained student staff in operational, programmatic, policy, and procedural areas, serving on the Resident Assistant Training and Recognition CommitteeServed on an on-call duty rotation, responding to various incidents and crisis situations for the campus communityCollaborated with various stakeholders to create a safe and engaging environment for residents, additionally serving in an on-call capacity to provide support and leadership during crisisDeveloped and implemented programming and engagement opportunities for residents, administering a programming and operational budget of approximately $24,000Adjudicated student conduct cases for residential and commuter students, encouraging behavioral changes through a holistic and educational approachProvided personalized support and coaching to members of special campus populationsDesigned and implemented various assessments to improve the residential experience utilizing a data-informed decision making process

Co-advised and supported UNCG’s Campus Activities Board (CAB), consisting of 10 executive board members and approximately 50 general membersDirectly advised the Weekend Life programming chair and supervise the administration of a $100,000 Weekend budgetAdvised the CAB Daytime, Spirits and Traditions, and Special Events programming chairs, each with a $40,000 budgetNegotiated and prepared contracts for vendors and performersSupervised CAB in planning large-scale events for the UNCG campus, including Spartapalooza, a traditional end of the year carnival with an event budget of $38,000Assisted in CAB student training and development each semesterCoordinated student and staff conference travelServed as event consultant for 5-10 additional student organizationsCreated and maintained event calendars for student organization and department activitiesPlanned and implemented department-initiated programming, track event data for assessment and evaluation purposes Served as liaison for programming between CAP and campus partners such as Campus Recreation and UNCG Athletics