Olivia Ward Email and Phone Number

Titan America is a building materials producer in the Eastern United States. Operations include cement plants, ready-mix concrete plants, concrete block plants, quarries, import and rail terminals and fly ash production facilities. • Adding Value/Business Acumen: Maintain high degree of professionalism and integrity with all employees within the organization. Daily make decisions and take actions that have a positive bottom line impact on the organization. • Recruitment: Posting and placing ads, scheduling and conducting interviews for various hourly and non-exempt positions and preparing offer letters.• Onboarding: Partner with managers to organize and execute onboarding plans for all new employees. Includes conducting first day new hire orientation and reviewing new hire paperwork, policies and procedures. • Exiting Employees: Conduct exit interviews and ensure exit documents are submitted timely for all exiting employees. • Training: Coordinate organizational development initiatives facilitate core training activities for employees.• Employee Relations: Provide employee relations support, communicating, and interpreting policies and procedures.• Compliance: Maintain AA efforts for region and conduct salaried/hourly new hire orientations. Ensure all plant locations maintain compliance with employment law posting requirements (24 locations throughout VA, MA, MD, NC, FL, MS, PA and NJ).• Performance Management: Assist with leading performance management processes for Mid-Atlantic Region, including administration of: Performance Reviews Performance Incentive Program, Performance Grouping, Succession Planning and Merit Increases. • Other: Conduct research for HR issues and assist with daily HR activities. Complete required reports. Compile data, create and maintain spreadsheets, prepare presentations and program documents. Schedule events and meetings as required. Manage special projects with changing priorities meeting established deadlines.

• Provide administrative support to Sales & Marketing, Purchasing, Human Resources and IT departments.• Compose and distribute Sales & Marketing monthly report. • Coordinate employee training, meetings and other special events. • Assist Human Resources with recruiting – phone interviews, scheduling face-to-face interviews and pre-hire assessments, announcement letters, and job postings. • Train new sales representatives on Sales & Marketing procedures.• Gather data and performed data entry for Sales & Marketing Budget.• Maintain Insight Customer Database and AS400 system.

Wachovia is a financial services company (now known as Wells Fargo & Company) that provides banking, insurance, investments, mortgage and consumer and commercial finance. • Respond to general inquiries on personal and business accounts – including customer service issues, changing addresses, transferring funds, placing stop payments, and ordering checks.• Issue new Debit Cards when lost or stolen.• Assist customers with Online Banking service.• Increase sales by reviewing customer profiles and offering them additional banking opportunities.

Shenandoah Robe Company is a manufacturer and retailer of robes and gowns for churches, schools and the judicial market. • Maintain 2,500 client database.• Generate new leads for business by making outbound calls to potential customers and distributed company literature. • Provide quotes to customers.• Design custom choir robes. • Analyze sales volumes and call logs to distribute the weekly Sales Report and Call Report to Owner and Team Leader.• Achieve monthly and yearly sales quotas.

VFP provides quality prefabricated structures to the telecommunications, power, and modular building industries.• Employed as receptionist at VFP, Inc. • Answer calls via multi-line switchboard.• Key timesheets for wage employees.• Provide support to Accounts Payable Department.