Olivia Whiteside Email & Phone Number

Sydney, New South Wales, Australia

• Lead recruitment in Disability space as part of diversity and inclusion initiative • Partner with SVHS Business Partners, Managers and Employees providing HR advice, and recruitment and transactional support Key Projects:• Built SVHS Intranet Page for SVHS Managers/Employees • WGEA 2023• Member of the Equity, Diversity, inclusion and Belonging Taskforce• Partnership with Jigsaw, advocating and supporting people with disability into award wage employment

Sydney, New South Wales, Australia

HR Workforce Officer/Recruiter managing end to end recruitment and transactions.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Managed a caseload of health practitioners' whose professional performance or conduct may have been unsatisfactory or whose health may be impaired• Managed complaints through identifying responsible practitioners and facilitating immediate action proceedings, counselling and/or interviews• Wrote and briefs for assessment in accordance with time frames and legislative requirements• Undertook clerical duties and administrative services to support the efficient management of complaints• Maintained the database and records management while safeguarding privacy - TRIM, NuRx, Macs• Responded to telephone enquiries and correspondence to provide accurate and timely information • Identified opportunities to develop improvements in relevant processes and policies• Problem-solved, negotiated solutions and enabled progress

Sydney, New South Wales, Australia

• High level verbal and written communication• Assessed client needs including risk and service appropriateness • Updated client information on electronic records system • Ensured confidentiality• Provided practical support• Handled correspondence and legal documentation • Database management - SecureNet, TRIM HPE Records Manager• Critical analysis of companies processes• Problem solving and decision making • On-boarding new starters

Winchester, Hampshire, United Kingdom

• Supported and advocated for individuals with a range of needs • Assessed risk and carried out mental health assessments• Assisted with personal care and carried out physical health assessments, managing outcomes appropriately• Engaged, actively listened, built trust and empowered individuals• Protected human rights, dignity, respect and confidentiality • Provided practical support including legal assistance and housing • Provided one to one support and facilitated group sessions, managing risk and adapting to needs• Communicated and networked at a high level with clients, families and appropriate internal/external parties• Accountable for own actions and decisions• Able to remain calm, problem solve and make decisions in a fast pace, high risk environment • Successfully used skills to de-escalate • Worked with a least restrictive approach, promoting recovery and independence • Updated client records and care plans requiring attention to detail – RIO

Andover

• Supported and supervised individuals of all ages, adapting to individual needs • Accountable for own actions and decisions• Provided physical, practical and psychosocial assistance to meet the needs of each individual• Shared hopes and goals, challenged assumptions and encouraged positive thinking• Provided compassion and positive affirmation• Ensured confidentiality and protected human rights and dignity• Worked in an inclusive and accessible manner to best meet the needs of each individual• Administrated medication accordingly

Reading, United Kingdom

• Assessed mental health and formulated care management plans • Assessed risk and raised concern to multidisciplinary teams• Encouraged hope and challenged assumptions• Communicated appropriately to meet client needs, managing psychological resistance• Wrote clinical reports and updated client care records at a high level • Handled correspondence and managed calendars• Ensured confidentiality • Wrote reports and correspondence in accordance with Trust frameworks • Liaised with families and appropriate external organisations• Managed databases and scored routine outcome measures; collating, entering and analysing data - Excel• Led and ran a clinical audit• Presented to multidisaplinary teams

Reading, United Kingdom

• Supported Clinicians in assessing young people and adults for service appropriateness and clinical diagnosis• Formulated, implemented and reviewed a care plan with an adult with Autism, Anxiety and Learning Difficulties • Adapted communication and materials to meet client needs and promote independence • Provided practical support to meet the needs of the individual• Ensured confidentiality and respected individuals • Built trust to implement effective issue management and support personal development • Co-facilitation of workshops for parents of children with Autism and young girls with Autism in external venues• High level clinical report writing, client care record updating and scoring of routine outcome measures • Networked and raised cases to multidisciplinary teams• Carried out literature searches and designed research into Autism and career aspirations• Liaised with families and appropriate internal/external agencies• Handled correspondence and organised meetings• Raised cases to multidisciplinary teams• Managed and coordinated office systems• On-boarded and supervised new starters

Bournemouth, United Kingdom

• Assessed risk, supported and advocated for elderly with physical, cognitive, learning and mental health needs • Worked flexibly within a team and autonomously under minimal supervision • Accountable for own actions and decisions• Managed versatile situations, crisis and gave time to clients to better understand underlying issues• Respected confidentiality, human rights and the importance of sharing hopes with service users• Controlled and recorded medication, food and fluid intake• Communicated sensitively and liaised with families• Managed versatile situations

Eastleigh

• Managed multiple workloads, including preparing legal documents• Actively listened and engaged with defendants • Managed challenging conversations • Networked, liaised and negotiated internally and externally • Audio-typed and proof read correspondence • Typing Speed – 78wpm• Utilised all Microsoft Office Programs

Leckford

• Provided high level customer service and communication• Worked flexibly within multiple roles both within a team and independently under minimal supervision

Bachelor Of Science - Bs, Psychology, 1St Class Honours

Bachelor Of Science - Bsc, Psychology, First Class Honours

• Research Project: The effect of Self-Focused Attention on Attentional-Bias and Performance (1:1) • Committed Rower • Fresher Coordinator.

Diploma, Legal Secretarial, Distinction

All Microsoft Office programs + Law and Business

A-Level

• Psychology • Law • English Language • Health and Social Care • Level 3 Legal Secretaries (ILEX)