Olivia Whyte Email & Phone Number

Melbourne, Victoria, Australia

Rotation 1 - Assets and Store DevelopmentRotation 2 - Supply Chain

> Provide excellent customer service via NAB Messaging in relation to a wide variety of enquiries, such as card queries, lending questions and assistance with other financial products offered by NAB. This has allowed me to further develop my verbal and written communication skills. > I am required to manage high risk situations and enquiries, and correctly and appropriately use NABs large customer data base> I work collaboratively with various other NAB employees within my business unit and across other units to ensure customers are delivered the best possible outcome> Involved in problem solving and conflict resolution when faced with difficult enquiries

> Working on a casual basis to further develop a new Occupational Therapy business which delivers services to young clients with disabilities> Building a strong online brand image through regular posts on platforms such as Instagram, Facebook and LinkedIn

Melbourne, Victoria, Australia

> Facilitating everyday admin activities in an interior design firm with a high profile customer base> Involved in an array of design and IT projects, including involvement in a rebrand of the SJB brand> Assisting the Directors and Executive Assistant in organising events for SJB Interior employees, as well as meetings for clients> Tasked with monthly reconciliation activities, managing expenses and receipt keeping for the business

Melbourne, Victoria, Australia

> Aim to cultivate a safe, secure, and healthy environment for patients and other admin staff, to enhance the quality of service and care offered to patients.> Required to understand provider-to-patient flow to assist podiatrists and psychologists in maintaining an efficient and productive office> Create and maintain relationships of confidence and trust with new and existing patients through effective communication face to face and through telephone calls> Maintain/update accurate and secure electronic patient medical records.> Manage bookkeeping for the organisation, managing payroll in a timely manner, completing bank reconciliation, and creating invoices

> I have attained my Level 1 Badge in Refereeing, which allows me to officiate Victorian Championship League, reffing the top Junior teams in Victoria every Friday night> Required to supervise Junior and Senior domestic competitions, managing referees at stadiums and dealing with any conflict that arises during games

Melbourne, Victoria, Australia

Provided support for electricity customers across Victoria following the major storm events in June and October 2021Required to assist customers with the storm relief payment scheme implemented by the Victorian governmentManaging inbound and outbound calls as part of a newly formed teamUtilising customer data bases and engaging in critical thinking to solve problems with recently developed systems for administration of customer payments

Responsible for supervising a team and delegating tasks where necessary. Engaging in tasks to assist in achieving daily, weekly or monthly KPIs. Always ensured to provide exceptional customer service and worked collaboratively with team members to maximise efficiency and productivity within the workplace

Bachelor Of Marketing And Bachelor Of Business, Banking And Finance

Activities and Societies: Monash Marketing Students Society Bachelor of Marketing and Bachelor of Business (with a Major in Banking.

Vce

Achieved VCE Certificate of Education Studies: Further Maths, Physical Education, Health and Human Development, Media and English