Olivia Wilk Email & Phone Number

San Diego, Ca, Us

Rancho Santa Fe, California, United States

- Review Event Orders, create event space diagrams, and supervise a team of 10-30 banquet staff members to ensure exceptional service and member satisfaction.- Meet with clients to exhibit venues, discuss event details, and negotiate contracts.- Collaborate with multiple department teams on all event operations including staffing, inventory, marketing plans, and budgets.- Implement new standard procedures to enhance efficiency and staff performance such as performance reviews. concise checklists, and modern payment options such as Square. - Schedule all Food and Beverage FOH employees, decreasing overtime by 60% and labor hours by 30% to streamline workload. - Utilize the insights gathered from market research of local country clubs to create, design, and apply innovative and appealing new banquet menus.

Seattle, Washington, United States

- Provided exceptional hospitality and customer service in a high-volume environment.- Effectively managed workload while ensuring a positive guest experience.- Trained more than 10 new staff members within a 6-month period, ran breaks, and assisted managers with various tasks.- Personally chosen by regional management to open and train staff at a new location in Miami. - Utilized in-depth knowledge of the restaurant to manage guest flow.

Seattle, Washington, United States

- Ranked #1 "All-Around" performer in customer service, quality of work, safety, and efficiency in the company.- Ensured customer satisfaction by always following specific notes and instructions for delivery preferences.- Made a positive impact on the lives of people and families during a global pandemic.

- Researched businesses and contacted owners of prospective companies.- Presented clients with unique marketing and sales proposals.- Met with owners of local businesses after doing research on which businesses to contact and delivered proposals that were uniquely tailored by the sales department to each client.- Used HubSpot CRM (added contacts/businesses, appointment/meeting dates, and notes) to track the status of every customer relationship.

San Diego, California, United States

- Wrote and posted to company social media sites (Facebook and Instagram).- Assisted with research on bringing in new and inspiring influencers to support the clothing brand.- Organized photographs and the about page for the company website.- Modeled for a new clothing release.