- Strategic Planning & Execution: Design and implement comprehensive content strategies and calendars, aligning with business objectives to maximise impact.- Content Management: Manage end-to-end content creation and publishing across digital platforms, ensuring high-quality and engaging materials.- Performance Analysis: Utilise data-driven insights to test, learn, and refine content strategies, boosting ROI and audience engagement.- Integrated Campaigns: Craft and execute cross-channel campaigns, including social media, SEM, SEO, email marketing, and landing pages, for cohesive and effective results.- Audience Engagement: Collaborate with buying and brand teams to create compelling content that resonates with target audiences and drives engagement.- Visual and Creative Leadership: Lead visual ideation and content creation in various formats—written, video, photographic—to align with brand messaging and inspire interaction.- SEO Expertise: Drive Spotlight’s top search engine rankings with strategic SEO optimisation. Continuously assess and recommend improvements to enhance website performance and visibility.- Stakeholder Collaboration: Manage relationships with stakeholders, coordinating content efforts across diverse teams and ensuring alignment with strategic goals.- Team Mentorship: Develop and guide junior team members, supporting their growth and enhancing their skills in content marketing.- Efficient Multitasking: Demonstrate exceptional time management and attention to detail, effectively handling multiple projects and meeting deadlines.- Performance Reporting: Deliver insightful reports on content performance, aligning outcomes with business goals and recommending strategies for improvement.

A sustainability-focused startup dedicated to reforestation through aligning a global currency with carbon drawdown. We aim to use technology and the blockchain network to create a measurable and transparent system to allow anyone to be rewarded for their tree-planting efforts, and to enable businesses to access transactable carbon offset tokens.As the Marketing Coordinator, I orchestrate marketing initiatives and forge partnerships with stakeholders to drive pilot participation. I lead brand and website audits, executing an effective digital marketing strategy and driving organic traffic growth. I craft compelling messaging and diverse social media content that has increased user engagement and expanded brand awareness. I consistently research new ways to propel the brand forward such as implementing SEO tactics, website monitoring, and community management. Passionate about sustainability, I bring expertise in driving growth and aligning with impactful missions.

Mo Works is a creative agency of the future. We grow brands, launch businesses, and build web and app products for businesses in Australia and around the world. We have a highly diverse and multicultural team working collaboratively across offices in three countries and continuing to grow.We place a strong emphasis on implementing new technologies to make our work more efficient and produce quality output in a shorter amount of time. We are driven by sustainability and work with businesses to optimise their products and services to be kinder on the planet.

- Liaising with customers and team members to provide a positive customer experience. - Picking and packing of online orders as well as resolution of customer inquiries and complaints. - Assisting with management and leading of the team including training new team members.- Working as a team to meet sales targets.

- Provided exceptional customer service working in both the checkout and self-checkout. - Regularly managed the busy service desk and provided customer assistance including resolution of queries and complaints. - Concurrent management of click and collect deliveries.- Leadership and training of new team members.

Working in the corporate suites at the MCG providing service to professional clientele to optimise their experience. Including adhering to RSA policies, preparing food and drink items, working independently and in teams.

- Optimising the presentation of products in supermarkets to highlight brands and boost sales. - Ensuring that presentation standards and layouts are adhered to accurately. - Building strong rapport and working relationships with all Supermarket personnel and colleagues.

Full time 6 week summer internship in the customer experience team at Cleanaway. - Identified the root causes of underlying problems in customer service and satisfaction processes through data analytics, primarily using excel. - Developed my problem solving ability and provided workable solutions to the identified problems.- Boosted key client relationships through the presentation and discussion of the issues identified.

Working in teams to provide excellent food service and dining experience. Experience in food preparation and handling, food and drink service, working independently and running the store autonomously when required.

I ran the store independently including conducting opening and closing procedures, processing transactions through the Australia post and Tatslotto systems. Stock replenishment and displays, upselling merchandise and preparing client statements.