Olivia Young Email & Phone Number

United Kingdom

London, England, United Kingdom

Olivia completed her Bachelor of Music majoring in Classical Performance (Voice) at Te Kōkī New Zealand School of Music with First Class Honours. The following year, she was named as a Dame Malvina Major Scholar and made her New Zealand Opera debut as a chorus member and cover for the role of ‘Peep-bo’ in the touring production of The Mikado. Since then.

Wellington, Wellington Region, New Zealand

I lead and manage a team of Customer Success Managers and Onboarding Specialists to achieve customer satisfaction and success. I develop and implement customer success strategies, metrics, reporting and processes to meet company goals, while also overseeing daily operations and managing a high value portfolio of accounts.I work closely with other.

Wellington & Wairarapa, New Zealand

My responsibility as a Customer Success Manager is to improve the overall customer experience. To achieve this, I collect, measure, and share user data, feedback, and insights. I build processes that help us manage our customers more efficiently. I also nurture relationships for potential case studies and reviews, while keeping clients up-to-date with new.

Utilising my product knowledge and user insight, I stepped up to lead a team of developers moving the Minded product to a new hosting platform. As part of this process, we took the opportunity to make key improvements and implement highly requested features. Throughout, I used my knowledge of our customers to inform design decisions and maintain a clear.

Through the acquisition of Minded, I am delighted to announce my new role at JBA; working with clients across multiple platforms and products to ensure they achieve their version of success, while continuing to develop meaningful relationships with our partners and schools utilising the Minded pathway!

Wellington, New Zealand

I am passionate about ensuring our clients get maximum value from our product and strive to advocate for the end user across all areas of the business. Ultimately, I understand the importance of client relationships in the SaaS market and how client insight is key to a successful product. Managing and distributing these insights is crucial to my role - I.

Wellington & Wairarapa, New Zealand

I help build a scalable, meaningful and productive Customer Success department, onboarding clients and working to help them achieve their desired outcomes; ultimately increasing value of our product. My work also regularly extends beyond the Customer Success department. Coming from a non-technical background, I am able to translate and communicate complex.

New Zealand Opera's touring production of Gilbert and Sullivan's 'The Mikado'.

Bachelor Of Music (Hons), Classical Performance Voice, First Class Honours

Te Kōkī New Zealand School of Music - Victoria University of Wellington

Bachelor Of Music, Classical Performance Voice

Activities and Societies: Campus coach, Peer tutorTe Kōkī New Zealand School of Music - Victoria University of Wellington

Education record