- Drive business growth by designing and implementing customized marketing solutions that enhance client outcomes, such as improving ROI, accelerating speed-to-market, and strengthening customer engagement.- Serve as a trusted advisor to clients, fostering long-term partnerships through tailored recommendations and alignment of Continuum's capabilities with client objectives.- Oversee complex, high-impact projects, ensuring seamless execution by coordinating efforts among internal teams, clients, and agency stakeholders.- Identify and lead efficiency-focused projects that drive innovation and continuous improvement.

- Led process development and change management during the dissolution of Kraft Heinz's eCommerce organization, implementing a continuous improvement agenda focused on driving transformation and unlocking growth.- Defined go-forward ways-of-working, building documentation and training relevant stakeholders.- Streamlined rituals and routines to standardize, optimize, and increase effectiveness.- Thought leader in process design and overall strategic thinking, creating standardization and processes when necessary to ensure teams are focused on value-adding work.

- Responsible for optimizing the Kraft Heinz eCommerce ecosystem and developing a continuous improvement agenda spanning Supply Chain, Sales, Marketing, Finance, and Business Insights.- Led transformation of eCommerce team rituals and routines, reducing meeting hours and promoting quick and effective decision-making.- Managed special projects and implemented process improvements throughout the eCommerce organization.

- Led the development and implementation of operational solutions for new enterprise clients with global contracts spanning diverse service lines, including but not limited to print, promotional products and apparel, in-store displays and fixtures, luxury packaging, creative design services, copywriting, warehouse and inventory management, and B2B/B2C eCommerce.- Managed cross-functional teams supporting various implementation activities, such as business development, process optimization, supply chain management, technology scoping and deployment, commercials validation, staffing, and training.- Provided interim leadership as Account Director for new clients during implementation, serving as primary point of contact for executive leaders.* HH Global acquired InnerWorkings in October 2020.

- Led a team of 20+ Coordinators within the Shared Services Office for B2B/B2C eCommerce, inventory management, and customer support.- Onboarded new client accounts and processes, deploying eCommerce sites and warehousing programs.- Facilitated team career growth and development through coaching, mentoring, and training.- Served as first point of escalation for all issues, resolving customer complaints, technical issues, and inventory discrepancies. Reviewed and updated processes to prevent reoccurrence.

- Responsible for maintaining eCommerce websites for multiple clients, collaborating closely with the technology implementation team to introduce new site features and updates.- Negotiated annual pricing agreements with third-party vendors and pitched new product recommendations to client marketing teams.- Audited inventory stock levels and ensured seamless sync between multiple systems, including warehouse and supplier technology platforms, to deliver accurate and timely reporting.

- Coordinated production of marketing materials for external clients, offering recommendations on production methods and strategies to deliver cost-effective solutions while maintaining profitable margins for each project.- Managed multiple projects simultaneously and ensured strict production deadlines were met.- Fostered close relationships with suppliers for timely and cost-effective delivery of materials.

- Supported print production needs across 7 The UPS Store locations, including providing cost estimates and expected production timelines for a wide array of project types. - Oversaw production of projects executed in house, regularly operating digital presses, large format printers, laminators, digital cutters, and Fiery servers. - Quoted larger projects with 3rd Party Suppliers to ensure most cost-effective production method was selected. Coordinated all projects from initial proofing stage to delivery.- Enhanced existing POS systems in all 7 locations by adding print costs as individual items, allowing Associates to provide estimates for smaller print projects on demand.

World Partnerships, Inc. is a partner organization of the United States Department of State. The council hosts professional programs and cultural activities for global emerging leaders under the Department’s International Visitor Leadership Program.- Assisted in overall operations of the not-for-profit organization including generating and completing required funding documentation, planning and hosting events, and interfacing with international leaders. - Assisted in the development of a database that allows the organization to easily access biographies of past international visitors. The database has since proven to be invaluable to the organization.

- Assisted in the overall operations of the building, including generating weekly schedules for student staff.- Greeted incoming clientele, and assessed their needs in a prompt and professional manner.- Coordinated events and ensured their success by being detail orientated.- Utilized scheduling software (EMS) to streamline meeting and event processes.- Generated invoices for clientele using data entry systems.- Communicated with clients via telephone and Microsoft Outlook.- Documented all transactions with clients and ensured impeccable organization of the office environment.

- Responsible for promoting a productive and motivating working environment while supervising employees in each position (guest services, box office, concessions, bar, and custodial). Ensured that all employees arrived to work on time and performed effectively, communicating any serious issues with management.- Addressed any issues/disputes from customers, distributing passes and refunds if necessary.- Experienced using the point-of-sale system, handling hundreds of dollars on a daily basis.- Responsible for counting inventory and portioning stock, carrying out weekly reconciliations to aid in loss prevention.