A predominantly self-managed position, based in the London Whitechapel office, overseeing internal operations including:- Office management - London & Manchester- Maintenance, management and updates to internal processes- Intranet management and website maintenance- Line management of HR manager- Creating processes to self-manage and to communicate better with the wider firm, the majority of which work remotely- Internal events: coordinating annual conference, partner meetings- Continuing to manage the client CRM system and database including creating contracts, invoices, debtor chasing, being first point of call for clients (see previous role as Client Manager at Counterculture for full specification, also applicable to this role)- Ensuring all regulatory processes are followed down to the minor detail internally

Overview of role:- First contact for potential clients- Writing tenders and creating contracts for new work- Ensuring all regulatory processes are followed down to the minor detail- Liaising remotely with twelve partners as well as several associates and in-house consultants- Managing the client management CRM software, Clio- Administration tasks as required- Debtor chasing when requiredProjects:- Moving the firm onto a new online file management system remotely- Training new members of staff and partners in internal processes as required- Coordinating the move of the office- Successful placement as a general manager at an arts organisation for the remainder of a contract in the first two months of starting the role

Overview of role- The face of the office: on the front desk, greeting guests, answering the general line- Day to day office and administration management: organising incoming and outgoing post, organising maintenance, supplies, diary / management of five meeting rooms, booking international and national travel for staff when required, upkeep of appliances / general maintenance- HR: coordinating and managing the applicant tracking process for non-technical roles, seeing applicants through each individual process, as well as acting as personal assistant to the People Manager, setting up starter sessions and coordinating paper work for new staff- Internal event coordination: Christmas party, new office party, charity bake sale, Christmas tree decoration evening, main contact for any other internal eventsProjects- Coordination of a move from an office in Farringdon to Blackfriars, with 45 staff- Management of the alternative office move within Manchester for five staff- Assistance on large-scale annual meeting

The office manager and I made up the entire administration/operations team. Our daily tasks included everything office, finance, HR and administration related:Day to day office maintenance- Ordering the shopping weekly- Keeping the kitchen stocked up- Maintaining the office tidiness- Diary management for the meeting rooms- Overseeing changes to the layout due to increasing number- Coordinating any external coordinators- Setting up staff eventsFinanceAccounts Receivable- Downloading monthly reports on clients' usage of the system- Using excel to track use and contract conditions, as well as calculate amount owed- Sending out invoices on a monthly basis- Debtor chasing weekly- Cashing chequesAccounts Payable- Processing invoices in the accounting system Xero- Sending out payment noticesScreening and editing expensesProcessing expenses on behalf of Senior ManagementAdministration- Booking travel for the support team- Helping directors with diary management- Ordering stationery- Coordinating administration tasks- Assisting on internal and external events, including large-scale conferences

- Updating and maintaining the website: adding events and writing content and blog entries- Generating content for social media marketing using Facebook & Twitter, scheduling with HootSuite- Creating newsletters on MailChimp: monthly newsletter and specific events for specific audiences- Briefing and working with designers to create flyers on Photoshop- Using Photoshop to improve pictures where necessary- Generating and proofing print copy- Archiving and maintaining print copy database- Ensuring flyers and posters are up-to-date around the building and the surrounding area- Conducting meetings with artists, directors, producers and promoters to build and maintain working relationships- Using cross-marketing opportunities with other local venues- Implementing and announcing ticket offers- Working closely with the artistic director to make sure targets are met- Researching into local businesses and events and similar venues, sourcing equipment- Front of house assistance: reception & box office where required, with distribution of tickets and use of booking systems TicketWeb and Ticket ABC- Coordinating and delegating to volunteers - Assisting guests, some high profile- Building contact databases using Excel- Attending events outside hours to help build a reputation- Individual project management- Supporting marketing manager and artistic director with larger projects