Deliver a positive guest experience through a variety of roles, including ushering, ticket scanning, and other front-of-house positionsCommunicate with team members to adapt to the guest demographics of each night and resolve issues promptlyServe as the principal point of contact for guests by answering questions, communicating venue policies, and accepting complaints and comments

Organize and produce a weekly radio show, Almost Famous, with a focus on highlighting underrated artists and genresCreate graphics to promote the show on social media and connect with artists and their fanbase

Contribute written articles to website publications and semesterly zines in the form of album and track reviews, event reviews, and artist profilesCollaborate with signed artists to plan and promote the release of singles and create press kitsConnect artists with independent media makers to license music for various types of productions

Assisted over 200 customers a day with transactions to ensure efficient service while maintaining accurate cash handling and register operations Collaborate with team members to strengthen organization and troubleshoot customer issues