Olivia Gregory Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, Us

San Francisco, Ca, Us

San Francisco, California, Us

San Francisco, California, Us

Post 8 months of world traveling, I was hired back by the JCCSF to fill the role of Accounts Receivable Specialist. This position is largely involved with the management of processing collections for the facility’s largest departments; Fitness and Aquatics.This position reports directly to the Director of Revenue and Systems.Accomplishments:- During the pandemic period, I was a part of a team that created a case ticketing system to better serve our patrons with their questions and needs virtually. Out of the 10,000 plus case submissions that have been created since the beginning of the pandemic , I have opened and closed more than 4,000 of those case submissions. - During the pandemic, I gave our fitness members the opportunity to convert their monthly dues into donations to our Resilience Campaign. In doing so, I was trained up on creating/reviewing development opportunities and campaigns. I worked closely with the Development Coordinator to ensure that members received their acknowledgement letters. - When I came into this position, our outstanding A/R was over $200k for our two largest departments. In 6 months, I was able to stabilize the outstanding balance to a historical all time low; exceeding expectations and continuously run billing that hits declines under 5%. - Took on greater responsibility by training our Account Services and Aquatics teams with membership management and program registrations. - Stepped up to testing upcoming releases for our org in Salesforce without additional supervision and submitted useful and relevant feedback on process changes to our contractors.

San Francisco, California, Us

Promoted from the Deck Coordinator, the Aquatics Registrar handles a wide range of administrative tasks and works directly with the Aquatics Management. Main focuses include planning, research, analysis, and coordinating daily departmental operations. Accomplishments:- Through providing excellent customer service by promptly answering/returning calls, communicating effective emails, and conducting positive in-person experiences - I was able to bring our Aquatics department to near full capacity enrollment for our swim programs. - Managed the scheduling as well as assisted the Aquatics Manager with tracking revenue for our 1300+ participant program including: Aquatic Concepts group swim lessons, Private Lessons, and Swim Team - Assisted with our Aquatics database transition from Spectrum NG to Salesforce and MindBody

San Francisco, California, Us

Promoted from a Swim Instructor, the Deck Coordinator provides excellent customer service and organizational assistance within the JCCSF’s swim school. The role is facilitates the operations of Aquatic Concepts, the group swim lesson curriculum. This is a patron facing position and is the first point of contact for patrons or guests who may have questions or need information about the swim lesson operations.Accomplishments:- Bridged the coordinator position to become oriented with office related tasks such as learning how to use the office CRM to assist with waitlist management, enter new enrollments to classes, and transfer current enrollments from class to class- Worked with the Aquatics Assistant Manager to develop impactful instructor in service trainings and lead those trainings- Provided exemplary customer service to all Aquatics patrons

San Francisco, California, Us

Bachelor Of Arts (B.A.), Environmental Studies

Education record