Olivia Bailey Email & Phone Number

Stoke-On-Trent, England, United Kingdom

Lead, train and manage a sales team of up to eighteen members of staff within a remote team. Took ownership of a new and innovative virtual team whilst developing and constructing all values and processes internally. Drove revenue and sales whilst meeting client needs through KPI and SOW achievement. Managed individual team members through regular 1-2-1s and performance coaching. Liaised with internal and external stakeholders to improve strategy, implement innovative practices and solve… Show more Lead, train and manage a sales team of up to eighteen members of staff within a remote team. Took ownership of a new and innovative virtual team whilst developing and constructing all values and processes internally. Drove revenue and sales whilst meeting client needs through KPI and SOW achievement. Managed individual team members through regular 1-2-1s and performance coaching. Liaised with internal and external stakeholders to improve strategy, implement innovative practices and solve problems in an efficient manner.-Creation and delivery of custom training sessions to increase performance and team knowledge-Successfully used CXM platforms to drive performance and customer experience-Ownership of rotas, scheduling, and timesheets-Experience of HR processes inclusive of investigations and performance management-Met client needs and exceeded ROI in consecutive quarters-Drove a record-breaking £1m+ revenue within the team during most recent peak trade product launch-Managed KPIs and improved performance across the team to exceed all parameters consistently-G Suite & Microsoft Excel experience-Drove an exceptional CSAT/NPS score across the service Show less

Sheffield, England, United Kingdom

-Independently sourcing solutions and answers for customers using my own initiative- Being responsible for keeping up to date with new product releases and currentoffers to correctly advise and inform customers- Driving brand awareness and converting sales through upselling products andecosystem integration- Working with a remote team, tasked with creating a group to streamlinecommunication channels and relay any relevant or useful information- Keeping a personal… Show more -Independently sourcing solutions and answers for customers using my own initiative- Being responsible for keeping up to date with new product releases and currentoffers to correctly advise and inform customers- Driving brand awareness and converting sales through upselling products andecosystem integration- Working with a remote team, tasked with creating a group to streamlinecommunication channels and relay any relevant or useful information- Keeping a personal record of customer interactions as well as tracking sales andfeedback- Liaising with both employer and client on a regular basis within communicationchannels to share best practice and ensure optimal performance Show less

Sheffield, United Kingdom

- Training members of staff on new products and testing knowledge- Gathering sales figures, working out market share, sourcing insight about sales trends and competitor impacts- Customer service skills - Bringing products to life through hands on demonstrations- Adhering to Mystery Shop requirements and consistently hitting KPIs

- Personalising customer journeys to meet customer needs- Meeting KPIs and sales targets - Wide knowledge of mobile industry

Bachelor Of Arts - Ba, Education, Psychology & Counselling

A-Levels, Psychology, Sociology, History