Leads and develops a team of HR professionals in a high growth, rapidly changing environment for support of over 3,000 employees, including hourly associates and salaried mangers. Supports a 24/7 environment that has multiple shifts and a significant staffing ramp during seasonal peak in the fourth quarter. Provides business strategy to senior leadership and recommends new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company.

Supports over 5,000 associates and managers’ day-to-day HR needs. Provides HR business partnership to site leadership on achieving operational objectives while minimizing negative impacts to engagement. Selected to lead roster management team, HR communication and manager onboarding for EWR4. Selected as Stretch HRBP in September 2020 until HRBP promotion in August 2021.+ Organizational Effectiveness – identifying root causes in roster errors by leading digital remodeling of roster management process, contributing to EWR4 going from low 30s to Top 10 for roster compliance in Q1 2021. + People Transformation – restructuring manager development program and teaching managers to practice engagement-first leadership. Mentors 15 HR team members on coaching new managers in conflict resolution, self-service utilization and difficult conversations. Managed a Diversity, Equity and Inclusion mentoring program for over 50 salaried managers of color.+ Employee Relations – mitigating unfairness in indirect rotation by partnering with Operations and Learning on a weekly basis for audits. Restructuring application process by eliminating roles chosen per manager discretion, which was well-received by associates and managers.+ Reward – selected to manage over $500,000 in budget for EWR4’s Peak employee engagement in Q4 2020. Hired and led team of 4 seasonal employees to send over 4,700 gifts, contributing to EWR4 receiving top 5 recognition for most gifts sent to employees. Designed fun digital spaces with zero cost as HR Communication Coordinator to ensure COVID compliance. Associate digital engagement with Peak saw over 500% increase from October to December, contributing to EWR4 being named #1 in People metrics such as attendance, attrition and engagement.RolesEWR4 Communications Coordinator Marketing and Communications Co-Director of the EWR4 Black Employee NetworkManager-to-Associate Engagement POCHR POC for Peak activities and engagementIndirect Rotation POC

Built a culture of curiosity and learning based on challenging work, constructive feedback, and formal and informal learning opportunities for a building of over 4,500 associates.+ Created innovative and built-for-scale learning solutions in a fast-paced, high-volume operations environment.+ Restructured Ship Dock onboarding to become best in-network across all similar fulfillment centers in North America.+ Coached 40 to 50 associates per week to reduce learning curve and the support hours needed for ramp to full proficiency delivering weekly savings to the building, Q1 2019 savings: over $5,000.

Outbound Quality Process Guide (April 2018 - Present)Outbound Operations Associate - Problem Solver, TDR Lead and Process Guide (May 2017 - Present)Insisted on the highest standards by learning the process flow and being curious about the data. Earned trust of peers to have corrective conversations around production, safety and quality process improvements. Mastered the intricacies of leading outbound operations with frugality in mind.HighlightsSupervised 50 to 75 associates to maintain highest standards of scan complianceCoached and audited 5 associates every shift to develop the best, quality-focused associatesConducted daily staging audits to dive deep into rolled freight and prevent other instancesOversaw all CPT departures and works with Ship Clerks to reduce departures at risk Delegated effectively as Flat Sorter Process Guide to break records during Peak 2017Completed Process Assistant/Management Development Program in fall 2017

Consulted with corporate customers of 250+ employees on business decisions and IT strategies in New York City, Greater Philadelphia, New Jersey and Delaware companies. Managed book of business by fostering customer relationships through outbound prospecting. Partnered as a team with engineers, managers and over 1,400 vendors on a daily basis.HighlightsGenerated over $275,000 in first 6 months with highest sales goal attainment in October (133%)Received MVP in the CDW Sales AcademySelected by CDW ‘s Vice President of East Region to pilot social selling strategy with LinkedIn Sales Navigator (maintained #1 on CDW’s Social Selling Index)CertificationsVMware Sales Professional 2016CDW Microsoft SalesKEMP Certified Salesperson

Joined as Sales Consultant, promoted rapidly to an in-house operations and human resources management position based on strong sales and team leadership performance.+ Supported benefits, scheduling, leaves of absences and payroll for a team of 20 employees and independent contractors.+ Pioneered an internal program using Excel to streamline the processing of sales totaling up to $1 million.+ Coached 3 teams of new sales talent by advancing sales initiatives through marketing materials and trainings.+ Implemented an online and mobile customer service experience, as well as a new CRM.CertificationsHero Registered Contractor by Renovate America

Algebra 1 educator to Cleveland summer school students in Mississippi Delta during 5 week intensive program at Delta State University. Engaged in bi-weekly professional development in upper level math during the school year. Served as Freshman (Honors) Geometry and Algebra 2 educator for grades 9-12 at Forest Hill High School.HighlightsManaged classroom with technology to keep students engagedRecognized for “Effective and Engaging Learning Environment” in firstmonth

August 2013 to May 2015 at Balch HallMotivated a group of 10 other resident advisers within the community to reach monthly programmaticgoals. Programmed social, intellectual and cultural activities for more than 400 womenHighlights2014-2015 Program & Staff Development CoordinatorOrganized a screening of "The Hunting Ground" to promote sexual assault awareness on campusAugust 2012 to May 2013 at Ujamaa Residential CollegeSupervised over 100 to 150 residents, who are mostly multicultural. Served as a resource for campus lifeservices and advice about student life. Organized weekly and monthly events on topics about social justiceand the minority community with 25 to 250 students in attendance.

Managed payroll systems and scheduling for up to 15 hourly nurses, volunteers and office workers. Implemented human resource strategies by establishing department accountabilities to include talent acquisition, compensation, health and welfare benefits, training and development, records retainment, employee relations and retention, EEO compliance and labor relations. Performed various critical recruiting activities including job postings, talent sourcing, resumes screening, pre-screen interviews, and reference verification. Created and designed correspondence, memos, charts, tables, and presentation materials; edited/proofed copies for spelling, grammar, layout, accuracy, and clarity prior to distribution.HighlightsCreated rebranding of website and all media shared with patients and employees in training.Conducted employee interviews, on boarding, and off boarding. Experienced 25% employee growth within 2 months during the summer of 2013.

Managed department worth 15 million per year with over 30 employees. Participated in a business project and networked with senior management at the Annual Intern Summit. Analyzed business trends to drive sales and tracked sales and inventory. Developed innovative and solid selling and service strategies for the executive team. Worked closely with management, customers and associates to maximize business potential. Analyzed business trends to drive sales and tracked sales and inventory.HighlightsMaintained 100% customer service scores.Participated in a business project and networked with senior management at the Annual Intern SummitPromoted teamwork through problem-solving and managing complex relationshipsFunctioned as executive in several departments, mainly assigned to Men'sDeveloped innovative and solid selling and service strategies for the executive team

Handled the production and mailing of court documents and/or firm documents. Helped maintain computerized inventory of all clients, supplies, and court documents. Helped plan and organize firm meetings. Answered the telephone and represented the firm in a professional and businesslike manner.