Olivia Brubaker Email & Phone Number

Chicago, Il, Us

Indianapolis, In, Us

Indianapolis, Indiana, Us

Provides/coordinates administrative matters for the NAMICO President/CEO and senior leadership • Composes correspondence; manages office mail; relays telephone calls• Creates/administers calendar for President/CEO, scheduling and tasks (appointments; priorities)• Coordinates all travel arrangements and itineraries for the President/CEO• Assists with speaking engagements (including scheduling and presentation materials)Assists President & CEO with Board, Committee, and other governance responsibilities:• Coordinates arrangements and schedules for meetings related to the NAMICO Board, and its committees• Assists in maintaining content in board portal• Reviews and edits board material content• Communicates and coordinates meeting needs to Education & Events staff who will manage facility logistics, and hospitality arrangements for board/committee meetings/eventsAssists President & CEO with organizing management meetings:• Schedules meetings (monthly for President & CEO direct reports; periodically for others) and retreats• Supports agendas, materials, presentations and distribution/posting• Monitors progress and follows up on assignments for related projects/tasksAssists Manager, Product Development and Marketing:• Assists with developing, executing, and evaluating marketing efforts for assigned products/events including writing marketing copy, preparing list requests for mailings, digital promotion, and coordinating event brochure mailingsProvides professional office and related support:• Builds and maintains positive work relationships with management, staff members, and external contacts• Collaborates with other department’s executive assistants building a network of support for one another and the Executive/senior management teams• Assists in coordinating charitable efforts hosted/sponsored/organized by NAMICO

Indianapolis, Indiana, Us

Program Training and Event Design, Coordination and Execution• Spearheaded the planning, coordination, and execution of exceptional training and learning experiences from end to end for all Lean Six Sigma project leaders (Lean Leader, Yellow Belt, Green Belt and Black Belt) • Developed the yearly calendar and scheduled all trainings and events• Coordinated, personalized, and delivered training materials to virtual and in person attendees • Incorporated icebreakers and creative breaks into classroom training• Maintained inventory of program training materials, including training and classroom supplies, welcome gifts, and rewards• Sourced and coordinated delivery of all recognition and awards items• Designed and delivered the yearly Lean Six Sigma Celebration Event as well as networking, team building or other events that provided opportunities for LSS practitioners network, celebrate, and share their projects and experiences with each other and leaders across THG • Monitored LSS training and office supplies and researched advantageous deals or suppliers• Managed and maintained efficient on-line/one-drive/SharePoint documentation and filing systems• Served as a liaison for audio/visual needs with IT for meetings and trainings, and ensured all training recordings were managed appropriately• Researched virtual and hybrid meeting options and tools for LSS practitioners who needed themBusiness Improvement Team (BIT) and Stakeholder Support• Served as an integral member, primary direct support resource and main point of contact for the Business Improvement Team (BIT)• Developed positive relationships with stakeholders by providing them with memorable experiences, recognition, and internal communication• Supported the development and enhancement of training materials, presentations, and summaries• Supported the ongoing growth of the program by anticipating and articulating needs for future program enhancements• Maintained program budget

Indianapolis, Indiana, Us

• Monitored The Center calendar and meeting spaces• Assisted employees and guests with booking conference rooms and set them up with A/V assistance and catering needs when necessary• Assigned meetings to the Center Event Planner and Center Manager• Provided tours of the facility to both internal and external guests to both familiarize them with The Heritage Group and also The Center spaces• Designed signage for internal communications, including electronic messaging, using Adobe Illustrator and PowerPoint• Tracked receipts and reconciled p-card statements• Assisted The Center Manager and team with ancillary tasks such as covering for the receptionist front desk and communicating building issues/repairs with the maintenance team• Created, managed and monitored online registrations for virtual and special events• Tracked attendance for meetings held at The Center • Maintained the cleanliness and organization of The Center including conference rooms, employee dining areas, kitchens and offices• Tracked and ordered marketing items and office supplies as needed• Special projects included: managing meeting logistics for the Lean Six Sigma training programs and THG Accelerator Powered by TechStars

Chicago, Il, Us

Bankers Life Fieldhouse• Managed a team of 25 individuals to include day to day supervision, disciplinary action, annual performance reviews, and training• Tracked and managed labor and sales goals and monthly budgets• Maintained low labor percentage, employee turnover and inventory levels• Discussed and developed game and event day food and beverage specials • Promoted the NBA ‘Elevate’ Program to team members• Compiled end of year sales reporting for our partner presentation• Assisted in new menu set up, exceptions, and smallwares ordering• Ensured Levy standards and expectations are met and exhibited during each event• Provided support within the catering department for small and large scale events including, Tatum’s Bags of Fun, Corks and Forks, The Masquerade Ball• Loss Prevention Coordinator: ensured and facilitated safe working environments, handled employee injury reports, managed monthly training topics• Developed new roles to improve overall game day operations• Assisted in the development, planning, and implementation of club “Sells Group Loft” opening for the 2016-2017 season • Assisted in club operations and managed two all-inclusive clubs within the arena• Provided support locally and nationally at Indianapolis Motor Speedway, Wells Fargo Golf Championship, Kentucky Derby, and CMA Festival

Chicago, Il, Us

Indy Eleven• Managed a team of ten individuals• Assisted with opening the inaugural season• Placed suite orders through Reserve• Supervised and assisted in game day set up and break down• Awarded a Levy Legend in 2013

Chicago, Il, Us

Purdue University • Worked within all departments: catering, in-seat service, and suites• Oversaw staff as team leader for catered events• Provided support as suite supervisor during the Big Ten Tournament

Indianapolis, In, Us

•Assisted inventory coordinators with various tasks such as entering purchase orders, sending out repairs, and reporting memo items•Processed gold buy paperwork and items brought in by the sales staff•Maintained and updated vendor price changes against our inventoryWorked as accounts payable clerk •Entered invoices •Kept track of salesperson commission based on gold buys •Updated end of month commission reports •Cleaned up vendor statements and dated invoices •Researched discrepancies between vendors and our paperwork•Assisted in guest services during busy periods and holiday seasons to greet customers, answer phones, gift wrap and help the sales staff•Gained experience in several departments including inventory, merchandising, marketing, and the watch shop

Louisville, Kentucky, Us

•Provided friendly service to customers•Completed guest orders in a timely manner•Maintained facility cleanliness and organization

Mclean, Virginia, Us

•Managed a full buffet breakfast for guests•Delivered exceptional customer service and attended to guest needs•Shadowed and assisted housekeepers

Bachelor Of Science (B.S.), Hospitality And Tourism Management

High School