Product roles: • Designed, conducted, and analyzed over 20 separate user tests • Gathering data, creating tests, analyzing results, presenting results and recommendations to team • Worked closely with engineering to implement these changes ged profile segmenting and analysis to improve open rate by 3% Marketing roles: • Drove brand development of Moment through engaging weekly MailChimp campaigns, social media posts, and through in app copy writing• Developed a successful social media strategy than grew social media following and engagement by 200% • Owned and managed email communication - from content creation to email design to email deliverance to reportingOperations roles: • Purchased, uploaded, managed $12K worth of inventory • Worked closely with engineering to perform iOS app quality assurance tests and push forward app releases• Performed in-field market research and testing to gather and analyze customer feedbackCustomer service roles: • Responsible for all direct customer communication from in-app content, to responding to support tickets • Leveraged Zendesk to manage and analyze support tickets • Trained by a customer service expert to gain customer service best practice knowledgeDesign roles: • Designed and created in-app visuals using Sketch — worked closely with engineering to implement these designs

• Consulted on strategic client engagements to identify process and technology improvements, perform lean analysis, and present process documentation and recommendations• Conducted market research analysis, performed benchmarking analyses, and built a business case to promote the implementation of a new internal customer relationship project. Designed the project prototype. • Completed LEAN training under the guidance of Equifax-trained black belts

• Created Workforce Technology Profile Generation Best Practices for 41,000 knowledge base workers providing $7.2 million in annual labor savings • Designed, developed, and prototyped a new, web-based, modular workforce technology profiling and provisioning tool

• Responsible for the recreation of The Pulse, a tool used for sharing supply chain, industry, and competitive intelligence. • Conducted market research and analysis, developed communication/promotion plans, collaborated with a creative team, developed networking skills, managed a corresponding budget. • Participated on a Lean+ team challenged where I collaborated with five other interns to identify a cost recovery problem, identify root causes of the problem, develop appropriate solutions, and lead a plan for implementation.

• Worked closely with top leadership to develop marketing skills and analytical abilities• Drove 100% month-to-month growth along with Marketing Team• Achieved 43% open rate on 6,500 emails due to knowledge of Yesware email tracking• Created successful marketing campaigns with TweetDeck and HootSuite