Olivia Derr

Olivia Derr Email and Phone Number

Customer Success Leader @ Compass
90 Fifth Avenue, New York, NY 10011, US
Olivia Derr's Location
Austin, Texas Metropolitan Area, United States, United States
Olivia Derr's Contact Details
About Olivia Derr

Senior leader experienced in delivering great customer outcomes for consulting and SaaS organizations. Have led large teams across multiple geographies responsible for realizing value and maximizing ROI of enterprise software investments in a wide variety of industries (Real Estate, CPG, Consumer Electronics, Luxury, Financial Services, etc.). I love to build great teams through rich learning experiences, individual development and efficient process improvements. Have led long-term customer partnership teams as well as project-based change management efforts for corporate and government organizations. My passion is to help organizations realize great outcomes through empowering, enabling and building expertise in my customers.

Olivia Derr's Current Company Details
Compass

Compass

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Customer Success Leader
90 Fifth Avenue, New York, NY 10011, US
Website:
mandyanddavid.com
Employees:
201
Olivia Derr Work Experience Details
  • Compass
    Director Of Operations, Texas
    Compass Jul 2022 - Present
    New York, Ny, Us
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  • Compass
    Head Of Operations
    Compass Oct 2021 - Jul 2022
    New York, Ny, Us
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  • Slalom
    Client Services Leader
    Slalom Dec 2019 - Aug 2021
    Seattle, Wa, Us
    Client Services Lead for Slalom's Austin team, I work directly with Texas-located companies to ensure project excellence and client delight. Slalom is a modern consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We help companies push the boundaries of what’s possible, collaborating every step of the way. Our clients come to us to find new ways to accelerate innovation, do more with less, get to market faster, create experiences their customers love, and build operational muscle for sustainable results.Founded in 2001 and headquartered in Seattle, WA, Slalom has organically grown to over 7,000 employees. We were named one of Fortune’s 100 Best Companies to Work For and one of Austin's Great Places to work in 2018. You can find us in 25 metropolitan cities near you, including London, England and Toronto, Canada. Learn more at slalom.com or reach out to me directly.
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  • Zerocater
    General Manager, Customer Operations & Austin Office
    Zerocater Apr 2018 - Dec 2019
    San Francisco, California, Us
    ZeroCater is the first subscription-based food program provider serving business' who provide quality food, snack and other healthy perks to their employees. Started in 2009 in San Francisco and an early graduate of the Y Combinator entrepreneurial incubator, ZeroCater is an industry leader in the food space.I served as the Client Experience leader during the company's largest growth period in clients, revenue and employees. As a direct report to the CEO, I built out the three client-facing service teams of Client Success, Food Curation and Support Services totaling 90+ employees; approximately 50% of ZeroCater's full staff. During my tenure client churn was reduced by 30% year over year, employee retention increased and the Austin office became the operational hub for the business. My primary contribution was ensuring the client organizations were designed and built for even greater growth through role specialization, appropriate tooling and scaled efforts.
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  • Umbel
    Vice President Of Client Services
    Umbel Aug 2016 - Apr 2018
    Austin, Tx, Us
    Led a broad team of technical, data and client experts to deliver great software and services to Umbel clients. Umbel specializes in helping sports, entertainment, media and non-profit clients grow and understand their fans & overall audience to serve them better and find new revenue opportunities.
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  • Bazaarvoice
    Managing Director, Enterprise North America
    Bazaarvoice May 2014 - Apr 2016
    Austin, Texas, Us
    I lead the Enterprise Brands portfolio for the Bazaarvoice Client Success team. We are responsible for fostering lifelong client relationships through great word-of-mouth programs and content. Bazaarvoice is fortunate to work with the world's best brands across a wide-variety of industries. The Client Success team helps marketing organizations and other client teams harness the full benefits of their consumers' voice.I directly lead six managers with over 30 individual contributors making up our strategic Client Success team. This team delivers a wide-range of services that are best in class for SaaS companies including program development, value realization and contract renewal.
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  • Bazaarvoice
    Client Partner
    Bazaarvoice Aug 2013 - May 2014
    Austin, Texas, Us
    Leading the Bazaarvoice Client Success team for enterprise accounts in the East US region. Focused on executive consulting to design and lead Consumer-Centricity programs within global, multi-brand organizations, including:-Brand Building-Consumer Insights-Content Marketing-Shopper Marketing and Retail Trade Innovation-New Product Introductions-R&D-CRM, Loyalty, and Advocacy Programs*Partnered with clients to win the annual Bazaarvoice "Impact" Award (given to one client for the best integrated marketing program) in 2012.
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  • Bazaarvoice
    Client Success Director
    Bazaarvoice Mar 2011 - Aug 2013
    Austin, Texas, Us
    Leveraging digital word-of-mouth to discover consumer & product insights that make businesses better and customers happier.
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  • Texas Department Of Family And Protective Services
    Operations Division Manager
    Texas Department Of Family And Protective Services Mar 2008 - Aug 2010
    Austin, Texas, Us
    Led three divisions within the Business Operations vertical focussed on employee performance management, IT project management and communication & training. All projects focussed on maximizing effective service delivery for vulnerable children and adult Texas citizens.
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  • Texas Department Of Family And Protective Services
    Special Projects Manager
    Texas Department Of Family And Protective Services Feb 2004 - Feb 2008
    Austin, Texas, Us
    Manage and coordinate special projects for the Chief Operating Officer (COO)
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  • Accenture
    Manager
    Accenture 1996 - 2002
    Dublin 2, Ie
    Led change management teams of large-scale IT projects to ensure end results delivered improved performance and satisfaction.
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Olivia Derr Skills

Change Management Project Management Social Marketing Strategic Planning E Learning Performance Management Management Thought Leadership Strategic Consulting Management Consulting Analytics Business Process Improvement Strategy Program Management Knowledge Management Saas Customer Engagement Leadership Consulting Enterprise Software Training Marketing Entrepreneurship Crm Account Management Customer Relationship Management Software As A Service

Olivia Derr Education Details

  • Texas A&M University
    Texas A&M University
    Journalism
  • Northwestern University
    Northwestern University
    Learning Sciences

Frequently Asked Questions about Olivia Derr

What company does Olivia Derr work for?

Olivia Derr works for Compass

What is Olivia Derr's role at the current company?

Olivia Derr's current role is Customer Success Leader.

What is Olivia Derr's email address?

Olivia Derr's email address is ol****@****bel.com

What is Olivia Derr's direct phone number?

Olivia Derr's direct phone number is +151277*****

What schools did Olivia Derr attend?

Olivia Derr attended Texas A&m University, Northwestern University.

What are some of Olivia Derr's interests?

Olivia Derr has interest in Social Services, Children, Health.

What skills is Olivia Derr known for?

Olivia Derr has skills like Change Management, Project Management, Social Marketing, Strategic Planning, E Learning, Performance Management, Management, Thought Leadership, Strategic Consulting, Management Consulting, Analytics, Business Process Improvement.

Who are Olivia Derr's colleagues?

Olivia Derr's colleagues are Randa Ayash, Greg Schwaderer, Sean Linenkugel, Dominique Thompson, Kristina Lamarre, Milena Baram, Liz Hogan.

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