Olivia Derr Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Seattle, Wa, Us

Client Services Lead for Slalom's Austin team, I work directly with Texas-located companies to ensure project excellence and client delight. Slalom is a modern consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We help companies push the boundaries of what’s possible, collaborating every step of the way. Our clients come to us to find new ways to accelerate innovation, do more with less, get to market faster, create experiences their customers love, and build operational muscle for sustainable results.Founded in 2001 and headquartered in Seattle, WA, Slalom has organically grown to over 7,000 employees. We were named one of Fortune’s 100 Best Companies to Work For and one of Austin's Great Places to work in 2018. You can find us in 25 metropolitan cities near you, including London, England and Toronto, Canada. Learn more at slalom.com or reach out to me directly.

San Francisco, California, Us

ZeroCater is the first subscription-based food program provider serving business' who provide quality food, snack and other healthy perks to their employees. Started in 2009 in San Francisco and an early graduate of the Y Combinator entrepreneurial incubator, ZeroCater is an industry leader in the food space.I served as the Client Experience leader during the company's largest growth period in clients, revenue and employees. As a direct report to the CEO, I built out the three client-facing service teams of Client Success, Food Curation and Support Services totaling 90+ employees; approximately 50% of ZeroCater's full staff. During my tenure client churn was reduced by 30% year over year, employee retention increased and the Austin office became the operational hub for the business. My primary contribution was ensuring the client organizations were designed and built for even greater growth through role specialization, appropriate tooling and scaled efforts.

Austin, Tx, Us

Led a broad team of technical, data and client experts to deliver great software and services to Umbel clients. Umbel specializes in helping sports, entertainment, media and non-profit clients grow and understand their fans & overall audience to serve them better and find new revenue opportunities.

Austin, Texas, Us

I lead the Enterprise Brands portfolio for the Bazaarvoice Client Success team. We are responsible for fostering lifelong client relationships through great word-of-mouth programs and content. Bazaarvoice is fortunate to work with the world's best brands across a wide-variety of industries. The Client Success team helps marketing organizations and other client teams harness the full benefits of their consumers' voice.I directly lead six managers with over 30 individual contributors making up our strategic Client Success team. This team delivers a wide-range of services that are best in class for SaaS companies including program development, value realization and contract renewal.

Austin, Texas, Us

Leading the Bazaarvoice Client Success team for enterprise accounts in the East US region. Focused on executive consulting to design and lead Consumer-Centricity programs within global, multi-brand organizations, including:-Brand Building-Consumer Insights-Content Marketing-Shopper Marketing and Retail Trade Innovation-New Product Introductions-R&D-CRM, Loyalty, and Advocacy Programs*Partnered with clients to win the annual Bazaarvoice "Impact" Award (given to one client for the best integrated marketing program) in 2012.

Austin, Texas, Us

Leveraging digital word-of-mouth to discover consumer & product insights that make businesses better and customers happier.

Austin, Texas, Us

Led three divisions within the Business Operations vertical focussed on employee performance management, IT project management and communication & training. All projects focussed on maximizing effective service delivery for vulnerable children and adult Texas citizens.

Austin, Texas, Us

Manage and coordinate special projects for the Chief Operating Officer (COO)

Dublin 2, Ie

Led change management teams of large-scale IT projects to ensure end results delivered improved performance and satisfaction.

Bachelors, English, Journalism

Masters, Learning Sciences