Managed clients and services offerings as well as supervised all operational departments.o Led 15 staff including: on-boarding, mentoring, supervising, professional development, performance evaluation and management or supervision of project teams.o Managed client communications, data collection, satisfaction, program policies, and service quality for 150+ clients.o Created, implemented and trained staff on policies to decrease risk, enhance service quality and ensure accreditation compliance.o Identified need, initiated, and implemented online client registration system to increase staff efficiency by 10% and create more streamlined client useability. o Conducted profitability study which resulted in launching new services and recruiting new client partners to increase revenue.Developed new business opportunities to create organizational growth.o Built relationships with county government services and community organizations to increase client reach.o Increased number of individuals served 57%, revenue goals 25% and types of services provided 50%.o Grew military offerings by 200% through creating partnerships with local military installations.Led strategic and organizational development initiatives.o Headed projects including creating organization values, workforce planning, and improving staff evaluation process.o Created long- and short-term goals and objectives and tracked performance measures.