Olivia Fuller Email & Phone Number

- Develop & implement operational strategies to enhance profitability, efficiency, and customer satisfaction- Ensure compliance with local, national, and industry regulations and company policies- Hire, train, lead and mentor Operations and Trip Leader Managers- Oversee development of new products- Liaise with legal team on contracts and insurance compliance

- Manage relationships with over 100 suppliers- Negotiate rates and contracts with suppliers- Manage trip budgets- Innovate and implement system improvements to ensure smooth functioning of the Operations Team- Confirm trip dates and suppliers 1-2 years in advance- Hire, train, and oversee EMEA Operations Team- Hire, train, and schedule trip leaders.

Remote

- Confirm bookings, manage reservations, and disburse payments to suppliers- Ensure trips run smoothly, solving issues as they arise and providing support to trip leaders- Maintain trip budgets and calendars- Research and implement ideas to improve the quality of trips- Create pre-trip material, maintain trip calendars, and provide suppliers with necessary.

Remote

- Attentively and efficiently responded to user enquiries- Reviewed negative feedback and provide solutions to difficult issues, repairing relationships between TouchNote and users

Budapest, Hungary

- Created and implemented marketing campaigns to increase website traffic and backlinks- Optimized website design and SEO- Oversaw the design of printed marketing materials

Moliets-et-Maa, Nouvelle-Aquitaine, France

- Motivated a team of 15 crew members to complete tasks in a competent and enthusiastic manner- Hired and trained crew members- Created staff schedules

Remote

- Attentively and efficiently responded to user enquiries- Processed cancellation and refund requests

Big White Ski Resort, Canada

- Managed hotel operations and resources to ensure guest satisfaction and high efficiency of service.- Resolved issues and concerns to provide a pleasant guest experience.- Trained, supervised, and provided support for front end staff in order to develop a cohesive team.

Poland & Malta

- Planned, organized, and executed engaging games and activities for up to 60 volunteers and participants at English language camps.- Looked after the health and wellbeing of native speakers and ensured they adhered to legal requirements and volunteer agreements to provide a safe, educational environment for participants.- Continuously observed and.

Vietnam

- Expertly lead tour groups of 25 people from Hanoi to Ho Chi Minh City over a 14 day period.- Liaised with local guides and suppliers and competently coordinated accommodation and transport.- Advised clients of local interest points, and prepared and presented tour commentaries.

Tsugaike, Japan

- Maintained friendly, knowledgeable, service-oriented environment for chalet of up to 28 guests- Provided serving, cooking, cleaning, information, and shuttle services

Germany & Spain

- Supervised overall setup and pack down of festival campsites, managing and overseeing 150 staff and 8 departments.- Headed general operations of festivals with up to 8,000 customers, ensuring each department ran efficiently, supervisors and volunteers were well trained, and solving problems as they arose.- Collaborated with suppliers and guaranteed.

Chico, California, United States

- Anticipated guests needs and ensured accuracy of orders.- Utilized POS system to track orders, payments, and split bills.- Warmly greeted guests and managed open tables and wait list.- Answered phones, oversaw reservations, and trained new hosts.

Philadelphia, Pennsylvania, United States

- Empowered 55 residents to become involved in their college learning community - Collaborated with professional staff and peers to perform crisis management and emergency response functions- Facilitated weekly events to encourage first year student involvement and personal development

- Represented Drexel University to prospective students- Mingled with families and provided guided tours of campus- Scheduled Daily Visit Logistics using Excel and Outlook programs- Oversaw Student Ambassador training steps and logged progress of new volunteers- Managed weekly communications with volunteers, including weekly newsletter and weekly schedule.

Master'S Degree, Sustainable Tourism Management

Activities and Societies: Pedagogical Committee

Bachelor Of Science (Bs), Graphic Design, Cum Laude

Activities and Societies: Residential Assistant, Student Ambassador, Phi Mu, Panhellenic Council, Pennoni Honors College, Phi Eta Sigma.

Study Abroad