Olivia Vera, Mba Email & Phone Number

Boston, Massachusetts, United States

Successfully scheduled and coordinated 6-10 patient assessments and 50 medical appointments weekly for over 150 patients across 20 departments and interpreter services.Efficiently managed the enrollment process and organized 20 weekly patient outreach efforts for new referrals.Coordinated transportation arrangements for 50+ eligible patients, including Masshealth PT-1 rides, non-emergency ambulances, and rideshares.Maintained and updated 150+ patients' EPIC charts and shared drive folders, ensuring easy accessibility to files, templates, and patient resources.Effectively managed the utilization, preparation, and invoicing of translation services for the Program.Enhanced data reporting by assembling and analyzing reports using RedCap, Excel, and EPIC, contributing to improved patient care quality on a quarterly basis.Conducted assessments, quantified team efficiency using CCMT, and implemented quality process improvements on a quarterly basis.Provided guidance and support to 5 team members during the transition and implementation of the EPIC medical record system.Collaborated with the EPIC support team to integrate the Program's referral, active, and discharge processes into the EPIC system.Collaborated with revenue integrity, patient finance, and leadership to develop the billing process for the Program.Conducted training for 6 colleagues, covering new company safety procedures, medical record processes, phone etiquette, using hands-on instruction and roleplaying techniques.Demonstrated proficiency in checking insurance eligibility and obtaining insurance referrals/prior authorizations.Successfully managed the ordering of diagnostic imaging, radiology exams, and laboratory testing for patients.Utilized Avaya and ACD phone data to achieve a 54% improvement in phone service levels.Actively participated in quality improvement initiatives, including AIDET, frictionless care, patient experience, template utilization, and phone service enhancement.

Boston, Massachusetts, United States

Prepared admission charts for incoming patients and assisted with the discharge process.Handled high volume calls and medical emergency calls.Initiated Emergency Prepare Procedures with appropriate hospital codes (Code Blue, Stroke Code, Rapid Response).Maintained steady communication with nursing staff, attending physicians, referring units and hospitals.Participated in quality improvement initiatives, such as AIDET, patient experience, room utilization, hand hygiene observation, and phone service.

Boston, Massachusetts

Improved functional skills, promote emotional health and physical well-being, and increase independence through behavior modeling and intervention for 5 consistent, long-term clients, from the ages of 4-10.Increased students’ goal achievement by 30% by identifying delays in progression and implementing positive changes to stimulate student successTaught objectives using the principles of ABA including discrete trial, shaping, natural environment training, verbal behavior, social skills, self-help, and behavior.Implemented, completed and assisted on weekly data analysis and applicable 15 treatment plans.Collaborated with the treatment team and client’s parents in an empathetic manner to assess client needs, make a positive impact, and help to determine obstacles to programming success.

Boston, Massachusetts, United States

Answered incoming calls, scheduled and coordinated appointments with various departments and Interpreter servicesChecked insurance eligibility and obtained insurance referrals/prior authorizationsOrdered diagnostic imaging, radiology exams, laboratory testingsEntered impatient and outpatient billing charges into billing softwareParticipated in quality improvement initiatives, such as AIDET, patient experience, room and template utilization, hand hygiene observation, and phone service.

Boston, Massachusetts, United States

Scheduled and coordinated appointments with multiple departments and Interpreter servicesChecked insurance eligibility and requested insurance referrals Ordered diagnostic imaging and radiology exams Assisted and covered Pediatric Physician Access lineParticipated in quality improvement initiatives, such as AIDET, patient experience, template utilization, frictionless care, and phone service.

Master Of Business Administration - Mba

Psychology, Child Development