Olivia Hamilton Email & Phone Number

Bristol, England, Gb

• Enhanced and protected the reputation of Hinkley Marine Works at Hinkley Point C through the delivery of an effective communications and community engagement strategy.• Built and maintained mutually beneficial relationships with key stakeholders.• A trusted adviser on communications matters and crisis communications. • As a key member of the project senior team, I was responsible for delivering a best practice service that ensured customer and colleague advocacy, added value and supported the delivery of agreed KPI’s. • Managed the delivery of project communications and community engagement strategies, ensuring appropriate and timely information was provided to all stakeholders.• Worked closely with the client service teams to facilitate all enquiry and complaint resolutions.• Collaborated with Project Managers and client stakeholders to implement community liaison and investments plans.• Developed and maintained an effective site visit programme, identified opportunities to showcase expertise, raise profiles and build trust with the local community.• Supported the delivery of industry wide initiatives and client campaigns throughout the year.• Worked closely with UK Communications team to align messaging outputs effectively, manage media activity, talk positively about project successes and ensure protection of the Balfour Beatty brand.• Identified potential risks and issues and mitigate through proactive and reactive communication.• Managed delivery of employee engagement activities to reinforce corporate messages, operational process changes and safety focussed initiatives to drive delivery of project KPI’s

Hinkley Point C

Recognised as one of six people who helped keep Hinkley Point C open throughout the COVID pandemic. - Go to person for the Site Construction Director and his Senior Leadership Team- Produce a wide range of engaging communications for the Hinkley Point C Project of an audience up to 7,000 people- Editor of the Hinkley Point C monthly newspaper publication The Point- Editor and owner of the intranet content and owner of content on the workforce app- Managing employee workforce communications through developing new publications, process and procedures- Liaising with Tier 1 Communication Leads to ensure they understand the clients needs- Supporting internal communications across Site with messaging and supporting to the Senior Leadership Team- Site Lead for all Safety communication campaigns- Manage digital assets and brief for photography to be taken at the Site - Support and manage campaigns across Site from a communications perspective for Health, Environment and Quality- Trained Mental Health First Aider Instructor

Hinkley Point C

• Site Lead for internal communications during the Covid-19 pandemic providing clear, concise and timely communications, whilst working to continuously moving tight deadlines.• Responsible for communicating internally with over 10,000 members of the workforce and stakeholders across multiple locations.• Site Lead for the Site Construction Director and his SLT, providing support on presentations, team briefings and Site campaigns.• Manage our internal communications channels ensuring up to date information, specifically during crises (eg Covid-19 and incidents on Site).• Site Lead for responding to workforce queries during the Covid-19 pandemic.• Site Crisis Communications Lead which includes running lessons learnt sessions after incidents and ensure they are reflected in Crisis Communications Plans.• Developed key strategic communication channels for the workforce such as The Point, digital screens, email tools, the intranet teamhinkleyc.com and the teamhinkleyc app.• Led on branding across the Site, including rolling out the new brand to the Project, Site Operations and Tier 1 Contractors.• Managed and hosted Site Team Briefs and Team Chats, both face to face and online, providing content, running the events and briefing speakers.• Site Lead for videography and photography, from filming and managing the Site Construction Director’s vlog.

Hinkley Point C

Bristol, United Kingdom

To co-ordinate the research, planning and delivery of engaging, distinctive and measurable communications that attract, inform and involve the 7,500 employees and clients. Delivered multiple conference and events, one of which was holding a conference in Gibraltar for over 100 managers from the UK, and put on a black tie event in the Rock of Gibraltar. To develop insights and improve understanding of audiences through the design and implementation of surveys, polls, questionnaires and resultant reports, assessing needs and wants throughout the lifecycles of employees and clients. To manage all of the internal and external communications for employees and clients.• Project managing the rebranding and roll out of a new visual identity of the business.• Project manage events across the business from recruitment to conferences both in the UK and abroad• Working with HR and Operations to map typical or common ‘touch-points’ where employees need or want information or an opportunity to share their opinions and experiences; codifying when, where and why we connect with audiences.• Developing a coordinated programme of improving the nature and timing of communications with employees and clients (i.e. end users and commissioners) • Collaborating with operational teams and marketing specialists to schedule and deliver qualitative and quantitative research.• Identifying underlying factors influencing the decisions and behaviours of employees from induction to exit interview; including positive perceptions and areas where we can improve as a business.• Optimizing the nature and frequency of communications by establishing business rules and KPIs for all communications, creating, designing and running of our new internal newsletter.• Authoring and distributing reports that summarize concisely the most pertinent insights that can aid key internal stakeholders in HQ and branches in pursuit of constantly improving employee satisfaction, productivity and advocacy.

Totnes, Devon

Plymouth, Devon

Masters Of Research, International Crisis Management

Bachelor Of Arts (B.A.), International Relations