Olivia Hand Email & Phone Number

Huntsville, Al, Us

Huntsville, Alabama, United States

Auburn, Alabama, United States

- Achieved daily sales objectives by actively engaging with key clients and promoting specialized products in store. Managed client interactions, preferences, and sales data through customer platform. Possess extensive experience with Shopify’s analytics and capabilities in order to track progress and refer to client’s past purchasing experience. Used relevant data acquired in reports to make informed business decisions about which products to keep in store.-Developed and executed comprehensive social media content strategies across multiple platforms, including Facebook and Instagram, resulting in an increase in follower engagement and growth in brand awareness.-Collaborated with local businesses and collegiate affiliates for in store promotional benefit events during slower seasons. Offering discounts that benefited both client and business expense, all together finding solutions to increase and drive sales when the market is slower. Completed event goals by producing an extra $2,000 in daily sales goal revenue. -Monitored all complaints via online and in person sales by receiving information, and personally contacting clients to find solutions that benefited both client and management in order to maintain positive brand reputation. -Trained and mentored 20 + new hires on customer service protocols, sales floor maintenance, and payment facilities. Created new employee induction modules consisting of videos and written instruction for a seamless onboarding process.-Scheduled sales associate’s shifts and work hours in consideration to their busy lifestyles while maintaining employee requests and payroll expense goals using the tool When I Work.-Maintained adequate staffing levels by reviewing resumes, selecting candidates, and interviewing potential new hires to have a team of qualified sales associates.

Auburn, Alabama, United States

- Promoted and encouraged retail sales by actively listening to the customer’s style preferences in store and through Instagram direct messages resulting in increased transactions and meeting daily sales goals of $2,500.- Initiated digital and social media marketing efforts to encourage and monitor customer engagement and presence over a 33,000 Instagram following base, resulting in an increase in customer engagement and daily increase in direct messages that then resulted in personal selling opportunities. - Designed promotional marketing materials with Adobe Creative Cloud for instore & digital use. Created visual instore displays based on sales forecast predictions to increase appeal of the store and overall customer engagement with the product.

Chelsea, Alabama, United States

As a Special Needs Camp Counselor I assisted and cared for children with Autism and other diagnoses in a one-on-one setting. I planned and organized daily activities that met and coincided with the child’s needs while ensuring the camp experience was maintained.

Chelsea, Alabama, United States

I delivered supervision and care to a group of 20-30 children ranging from kindergartenthrough 5th grade every day after school. I coordinated daily afterschool activities ranging from outdoor activities, homework sessions and arts & crafts while maintaining a child-friendly and safe environment.

Bachelor Of Science In Business Administration, Major: Marketing

Activities and Societies: Delta Zeta Sorority, Delta Sigma Pi Business Fraternity, Auburn University Marketing Association, and Auburn.

High School Diploma