Olivia Heitz Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

Washington D.C. Metro Area

Main ResponsibilitiesUpdated and corrected alumni and donor information through Ellucian CRM Advanced SystemBuilt alumni networking and recruitment event pages through Constituent Engagement Management, iModulesAssisted at Alumni Events in the capacity of creating a design plan, setting up, running registration and check-in, providing information, and taking down the event, where event attendance varied from 15 to 250 attendeesKey AchievementsCollaborated on marketing campaigns and event promotions with students and staff, increasing event attendance by 40% and allowing registration ~150 graduating students for Alumni Association at various tabling eventsLed 5 department student assistants in the prospect facilitation and identification project, allowing us to identify 32 new prospectsCreated an organizational system for giveaway and event inventory, increasing efficiency, allowing for easier tracking of inventory and faster pre-event organization

Washington Dc-Baltimore Area

Facilitate group dynamics and open communication in a class of 20 studentsPlan and execute 3 social and educational events per semester to reach predetermined learning outcomes by the end of the semesterEducate and assist in 1st-year student integration to an online education platformCollaborate with students located in a variety of locations and time zones on a virtual platformMediate conflict within small and larger groups

Denver, Colorado, United States

Wrote and formatted educational materials, over 70 tweets and social media posts, internal and external blog content, and created three multi-platform paid and organic informational campaigns to reach over 18.3k followers and over 98k interactionsPresented winning strategic plan for improving accessibility for people with disabilities for DEI Committee CompetitionCoordinated virtual and in-person communications across teams operating in 4 different countries and 6 different time zones

Denver, Colorado, United States

Completed opening and closing procedures, as well as day to day store operationsConducted associate to customer communication, regarding returns, orders, customer complaints, and delivery servicesManaged over 100 online and will-call order completions and pick-ups per dayDirected and handled ~70 Phone Center calls and concerns per dayEnsured accurate inventory through asset protection and timely restock

Denver, Colorado

Main ResponsibilitiesUpdated vendor listings on 25 platforms with varying operating systemsConducted SEO Research to maximize company visibilityPublished 2 forms of interactive media per week, increasing webpage visibility by 25%Revamped social media presence to improve customer/company communication, increasing webpage traffic by 13%Collaborated with other event planning interns to create unique and personalized event design options for each clientAssisted with Day-Of planning & Management on-site, including directing events with attendance varying between 50-500 guestsManaged relationships with 15 different vendors, specifically caterers, decorators, and venues to expand clientele and facilitate positive professional contacts.

Saratoga, California

Main ResponsibilitiesManaged retail store operations including opening, closing, and financial transactionsAddressed ~10 customer requests per week which included client inquiries, scheduling, complaints, and tracking orders.Designed layouts for furniture and artwork in 13 homes on a competitive market, allowing 3 homes to be sold in a week.Worked with 5 clients per week to capture requirements for custom manufactured furniture, allowing collaboration with 10-12 vendors to order, track, and ship custom products.Curated ~3 art pieces per week by local artists for clientsControlled social media accounts and website, increasing platform traffic by 50%