Olivia Heitz Email & Phone Number

Washington, DC, US

Washington, District Of Columbia, United States

Washington D.C. Metro Area

Main ResponsibilitiesUpdated and corrected alumni and donor information through Ellucian CRM Advanced SystemBuilt alumni networking and recruitment event pages through Constituent Engagement Management, iModulesAssisted at Alumni Events in the capacity of creating a design plan, setting up, running registration and check-in, providing information, and.

Washington DC-Baltimore Area

Facilitate group dynamics and open communication in a class of 20 studentsPlan and execute 3 social and educational events per semester to reach predetermined learning outcomes by the end of the semesterEducate and assist in 1st-year student integration to an online education platformCollaborate with students located in a variety of locations and time.

Denver, Colorado, United States

Wrote and formatted educational materials, over 70 tweets and social media posts, internal and external blog content, and created three multi-platform paid and organic informational campaigns to reach over 18.3k followers and over 98k interactionsPresented winning strategic plan for improving accessibility for people with disabilities for DEI Committee.

Denver, Colorado, United States

Completed opening and closing procedures, as well as day to day store operationsConducted associate to customer communication, regarding returns, orders, customer complaints, and delivery servicesManaged over 100 online and will-call order completions and pick-ups per dayDirected and handled ~70 Phone Center calls and concerns per dayEnsured accurate.

Denver, Colorado

Main ResponsibilitiesUpdated vendor listings on 25 platforms with varying operating systemsConducted SEO Research to maximize company visibilityPublished 2 forms of interactive media per week, increasing webpage visibility by 25%Revamped social media presence to improve customer/company communication, increasing webpage traffic by 13%Collaborated with.

Saratoga, California

Main ResponsibilitiesManaged retail store operations including opening, closing, and financial transactionsAddressed ~10 customer requests per week which included client inquiries, scheduling, complaints, and tracking orders.Designed layouts for furniture and artwork in 13 homes on a competitive market, allowing 3 homes to be sold in a week.Worked with 5.