Olivia Hoang Email & Phone Number

Montreal, QC, CA

Magog, Quebec, Canada

Magog, Quebec, Canada

• Developing multiple use cases reporting valuable analysis and metrics/KPIs to help Business Analysts in improving their approach and solutions with clients.
• Conducting research, using online resources and Excel, on various business cases and processes to provide valuable data insights enhancing data-driven decision-making and improving customer success.
• Collaborating with Business Analysts in data analytics activities, including data cleaning, data import and data analysis, to help in the implementation of Boréalis with new clients.

Montreal, Quebec, Canada

• Designing weekly newsletters on Shopify to promote new artworks facilitating the increase of artworks’ sales.
• Persuading B2C clients to buy artworks by providing relevant recommendations listing to their needs, contributing to sales.
• Managing social medias (Facebook and Instagram) to promote new artworks by consistently delivering new, creative andinnovative content.

190 Boul Omer-Marcil, St-Jean-sur-Richelieu QC J2W 2V1

• Advised clients and troubleshot banking transactions to complete transactions and improve customer satisfaction contributing to anincrease of newly open customer accounts.
• Reserved appointments with advisors based on customers’ needs to contribute to banking contacts made and sales, increasingcustomer accounts openings, loans, mortgages, clients’ investments, etc.
• Reported end-of-day banking operations to balance baking accounts, ensuring money flows are correctly recorded.

St-Jean-Sur-Richelieu, Quebec, Canada

• Assisted customers to serve dinner, recommend wine and satisfy their needs, improving customer experience.
• Supervised take-out orders to ensure an efficient service prioritizing customers.
• Recorded end-of-the-day sales to ensure it balances.

Kelowna, Colombie-Britannique, Canada

• Managed reservations and floor plans to ensure an efficient service improving guests’ experience and servers’ customer service.
• Dealt with difficult customers and complaints to find solutions satisfying them.
• Ensured an effective food service and positive customer experience to generate sales increasing the restaurant’s performance.

Montréal, Québec, Canada

• Created procedures and manuals to develop catering trainings improving customer experience and sales in meetings and events.
• Designed new meeting spaces to be up to date with hotel opening, improving events and meetings offer.
• Worked with interconnected hotel departments to support opening’s advancements, streamlining operations aligned with departments.

Banff, Alberta

• I worked at the Rimrock Resort Hotel during my internship in the Western Canada. It is a four-diamond hotel in the beautiful town of Banff. I went there in order to improve my English and I was also able to learn how.
• Coordinated high standards events by focusing on changing priorities and guests’ needs
• Set up banquet rooms by working in team to achieve tasks in time
• Managed buffet services by assuring constant filling

Saint-Jean-sur-Richelieu

• In order to gain experience in my field of study, I had the chance to work at the Holiday Inn Express, a world-renowned hotel chain. I improved my customer service skills as well as my organization. I was able to help.
• Responded efficiently to guests’ requests by communicating with two other departments
• Accrued upsells while coordinating arrivals
• Resolved issues and complaints by communicating with guests during departures

Bachelor Of Commerce - Bcom, Business Analytics And Statistics

Technical Skills: Python, R, SAS, SQL, Tableau, Power BI, Excel, Gurobi Methodologies: Analytics (regression modeling, optimization.

Bachelor Of Business Administration - Bba, Business Analytics

During my international exchange in Switzerland, I had the chance to gain knowledge and experiences from professors having studied and.

Diploma Of Collegial Studies, Hospitality Administration/Management

I took courses in Sales and Marketing, in Accounting, in Management and in Customer Service.

Courses In Mathematics

MATH 105 Linear Algebra and Geometry MATH 103 Calculus 1 - Differential Calculus MATH 203 Calculus 2 - Integral Calculus