Olivia Howat Email & Phone Number

Liverpool, United Kingdom

Being the first point of contact for customers to the club by telephone; customer service based roles included ensuring all enquires are dealt with in a professional and friendly manner, dealing with complaints in an agreed timescale and managing the flow of such information between the Fan Centre and other departments within the club. Main role was to identify the customer’s query and to deal with all sales enquires in relation to ticketing, corporate hospitality, memberships and tours.

Liverpool One

Roles included cash handling, processing customer transactions, overseeing the management of the till area, organising money collections from the Post Office, filling out relevant paperwork and cashing up 4 main tills at the end of a working day. General sales assistant roles included assisting customers and demonstrating high standards of customer service whilst providing a comfortable and friendly environment.

Liverpool, United Kingdom

Employed to oversee the management of a scientific database. Key responsibilities were to create and maintain a large concise database so the CEO and deputy CEO could access relevant journal articles needed for their scientific research and subsequent presentations. Created on Microsoft Excel, the database had to be aesthetically pleasing while at the same time summarise thousands of articles that the CEO of the company could access with ease.

Liverpool, United Kingdom

Roles included manning and organising the main fitting room, assisting customers with their needs, replenishing stock, stock checks and keeping on top of the appearance of the shop floor.

Health Psychology Msc, Health Psychology

Undergraduate degree - Applied Psychology BSc (Grade obtained - 2:1) Postgraduate degree - Health Psychology MSc ongoing

Applied Psychology Bsc, Applied Psychology, 2:1

A Levels, Geography, Psychology & English Literature, B, B, C

Activities and Societies: Netball Hockey Rounders Athletics