Olivia Blackwood Email and Phone Number

Responsible for coordinating all aspects of charge capture within the Patient Services departments. Responsibilities include coordinating and communicating the development of standard charge capture processes, procedures, and documentation. Monitors and presents the effectiveness of implemented charge capture processes and education by developing charge reports in Epic or related systems. Monitors and facilitates revenue cycle activities including pricing, charge capture, revenue recognition and denial management. Provide recommendations for financial improvement. Provides support for strategic and tactical planning. Monitoring of financial performance, achievement of goals and benchmarks, identifying variances, preparing and presenting analyses and reports to VP and management team. Facilitate and meaningfully participate in contingency planning and financial forecasting. Collaborates with members of revenue cycle, Patient Services leadership, clinical staff, and IT to implement, educate, and maintain charge capture improvements across Patient Services.

Lead operating room staff along with the physicians and residents in the use of my products.Kept track of all of my physician’s surgery and office schedules to create my own schedule.Worked through and with many different hospital systems in the approval process, billing, coding and post surgery patient information processes.Helped Physician office staff with coding, and scheduling along with maintaining outstanding relationships with all the nurses, hospital staff, office staff, and physicians.Managed a constant knowledge of all implants, and instruments along with their locations and quantities in preparation for each hospital and surgery.Dealt with many different specialties including Plastics, Podiatry, Orthopedics, General Surgery, OB-GYN, Wound Care and Trauma.

Managed many employees with very different backgrounds while also maintaining serial numbers and inventory levels of over 5,000 medical implants and instruments.Took care of all invoicing, receiving and book keeping through the Peachtree Accounting software. Managed all surgery and patient records along with upholding all records to HIPPA standards.Dealt with the hospital billing and payment processes on a regular basis.

Gained knowledge about and how to navigate through all the different insurance policies and processes. Worked alongside the sales team brainstorming ideas and to recruit quality customers along with sales budgeting.