Olivia Ji Email & Phone Number

United Kingdom

Hove, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Shanghai City, China

Created strong research-based marketing strategy, aligned with sustainable growth goals Created schedule with required deliverables for marketing content, events planning and PRRecruited a team member to implement the short and long-term business development goalsRepaired major operational obstacles to better provide key sustainable farming serviceStreamlined customer service standard operating procedureshttp://www.farmonize.com

Shanghai City, China

Completed business plan prior to construction and opening to understand feasibilityCommitted to budgets to source and manage talent and resources throughout operationSet short and long-term goals for growth, specifically reaching targets towards sustainabilityUsed brand and experience to sponsor and support charitable causes in the communityCreated and applied business development strategies to capture catering/events contractsSuccessfully adapted marketing strategy from positive trends in monthly events reportingMaintained positive relationships with customers and partnering event organizersDelivered 3-5 events a week, from 15 person chefs tables to 300 person celebrationsUtilized online platforms and pop-ups to update guests on evolving menus and eventsDeveloped systems for purchasing and financial recording on a short and long-term basisRecruited, trained and managed a stable team of 14 in the restaurant and events operations Received multiple awards from established media in the South East Asian Cuisine categoryWorked with recognized companies such as Unilever, Adecco, Bosch, Adidas and Kohler to establish on brand corporate events ensuring customized menus, service style, equipment, delivery, décor, budgets and venue requirements. Managed 300 person corporate anniversary in collaboration with celebrity chef, Robert Oliver, customizing, sourcing and producing a fusion menu; integrating presentation and décor with available facilities; organizing logistics, food prep and delivery with venue.

Shanghai City, China

Managed a team of 20 in the daily operations of the Magic Service CentreSet section objectives to develop team leadership, organization and overall productivityDrove training and coaching of the team to master standards of serviceDeveloped the leadership and organization to improve ownership and empowermentPromoted story sharing to encourage pursuit of quality service and a culture of recognitionEvaluated team member performance to drive developmentCompleted analysis of Guest Surveys and responds daily to three sources of guest feedbackUsed this analysis to implement long-term departmental Action Plans to improve guest loyaltyInterpreted guest feedback to assess the need for service recovery or specific detailed action

Shanghai, China

Progressed to Duty Manager after 3 months of rotational training through Front OfficeSupported overall operations by maintaining service standards, professionalism, and securityManaged guest arrivals and departures with hotel inventoryAcknowledged guests with high customer lifetime value throughout their stay experienceHandled service recovery considering guest’s needs and protecting hotel’s interestsFormed standard operating procedures to align with international brand standardsInitiated training and created materials to streamline external communicationsEmployee recognition awards for team contribution

Vancouver, Canada Area

Pioneered customer loyalty rewards programAssisted service by expediting food orders, maintaining tables, and seating guestsControlled restaurant turnover through communication and prioritizationTrained new employees and led orientation sessions

Vancouver, Canada Area

Placed, delivered, and retrieved personalized room service ordersDelivered guest room amenities, restocked back of house, assisted F&B outlets

Ithaca, New York Area

Completed shifts as host, wine bar attendant, assistant front waiter, and back waiterPrioritized responsibilities on the restaurant floor and controlled inventory in service stations

Vancouver, Canada Area

Prepared and implemented standard operating procedures for the opening Provided concierge services to hotel guestsStandardized setup and breakdown of breakfast buffet, and assisted breakfast service

Sydney, Australia

Completed tasks equivalent to a Human Resources AdministratorOrganized social events for employee team buildingCreated materials to communicate employee benefits to colleagues

Bali Province, Indonesia

Completed the Situational and SWOT Analysis for the Amandari property´s Marketing PlanImproved skim value, accuracy, and appeal within sales and marketing materialsMeasured operations for other Amanresort properties to initiate improvement plans

Vancouver, Canada Area

Assisted service at the high volume, fine dining Fleuri RestaurantIndependently setup the buffet to serve over 500 guests within a 3 hour period

Vancouver, Canada Area

Bachelor Of Science (B.S.), Hotel/Motel Administration/Management, 3.785

Activities and Societies: 2006-2007 Orientation Leader; Alpha Phi Omega, Service Fraternity; Hospitality Students International Event.

Sydney Internship Program, Hotel, Motel, And Restaurant Management

Hotel And Tourism Program, 3.653