Olivia Ji Email & Phone Number

Hove, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Shanghai City, China

Created strong research-based marketing strategy, aligned with sustainable growth goals Created schedule with required deliverables for marketing content, events planning and PRRecruited a team member to implement the short and long-term business development goalsRepaired major operational obstacles to better provide key sustainable farming.

Shanghai City, China

Completed business plan prior to construction and opening to understand feasibilityCommitted to budgets to source and manage talent and resources throughout operationSet short and long-term goals for growth, specifically reaching targets towards sustainabilityUsed brand and experience to sponsor and support charitable causes in the communityCreated and.

Shanghai City, China

Managed a team of 20 in the daily operations of the Magic Service CentreSet section objectives to develop team leadership, organization and overall productivityDrove training and coaching of the team to master standards of serviceDeveloped the leadership and organization to improve ownership and empowermentPromoted story sharing to encourage pursuit of.

Shanghai, China

Progressed to Duty Manager after 3 months of rotational training through Front OfficeSupported overall operations by maintaining service standards, professionalism, and securityManaged guest arrivals and departures with hotel inventoryAcknowledged guests with high customer lifetime value throughout their stay experienceHandled service recovery considering.

Vancouver, Canada Area

Pioneered customer loyalty rewards programAssisted service by expediting food orders, maintaining tables, and seating guestsControlled restaurant turnover through communication and prioritizationTrained new employees and led orientation sessions

Vancouver, Canada Area

Placed, delivered, and retrieved personalized room service ordersDelivered guest room amenities, restocked back of house, assisted F&B outlets

Ithaca, New York Area

Completed shifts as host, wine bar attendant, assistant front waiter, and back waiterPrioritized responsibilities on the restaurant floor and controlled inventory in service stations

Vancouver, Canada Area

Prepared and implemented standard operating procedures for the opening Provided concierge services to hotel guestsStandardized setup and breakdown of breakfast buffet, and assisted breakfast service

Sydney, Australia

Completed tasks equivalent to a Human Resources AdministratorOrganized social events for employee team buildingCreated materials to communicate employee benefits to colleagues

Bali Province, Indonesia

Completed the Situational and SWOT Analysis for the Amandari property´s Marketing PlanImproved skim value, accuracy, and appeal within sales and marketing materialsMeasured operations for other Amanresort properties to initiate improvement plans

Vancouver, Canada Area

Assisted service at the high volume, fine dining Fleuri RestaurantIndependently setup the buffet to serve over 500 guests within a 3 hour period

Vancouver, Canada Area

Bachelor Of Science (B.S.), Hotel/Motel Administration/Management, 3.785

Activities and Societies: 2006-2007 Orientation Leader; Alpha Phi Omega, Service Fraternity; Hospitality Students International Event.

Sydney Internship Program, Hotel, Motel, And Restaurant Management

Hotel And Tourism Program, 3.653