Olivia Joyce Email & Phone Number

Millbury, Massachusetts, United States

Boston, Massachusetts, United States

-achieving sales KPI objectives -execute strategies and priorities at the retail level in order to drive channel and customer GSV.- shelving objectives and planograms, and incremental displays both permanent and temporary. -Customize and implement advanced selling tools and fact-based selling strategies to achieve orders and sustainable results resulting in increased share and gross sales for the company and the customer. -sell in contracts which will support delivery of the distribution, shelving and merchandising objectives). -Measure and evaluate specific territory business (KPI’s, trends, gaps/opportunities, what’s working/not working). Provide solutions where gaps exist and execute these solutions accordingly. Own and lead this territory story with management team. • Partner with 3rd party providers (where applicable) to execute merchandising required after the sales initiatives are sold in (i.e. displays, seasonal, shelving initiatives, distribution/on shelf availability).

Greater Boston Area

• Execute national and local brand building marketing programs and initiatives.• Outstanding relationship building with store managers.• Provide expert product and consumer insights and advice through the development of individual business plans.• Achieve quantitative and qualitative sales goals and brand building measures.• Provide training and coaching to Territory Managers and Supplier 101 at meetings.• Analyze store sales to identify opportunities and improve profitability through marketing,merchandising, and operations consulting.• Exceed territory expectations and territory goals by calling on existing and potential retail accounts.• Inventory management through build-to-number and determining most effective ordering process.• Top 15% in region for share of market in traditional cigarettes, vapor, and NMO two years in a row.• Served on the Region Advisory Board in 2019.

• Prevented store losses using awareness, attention to detail and integrity.• Created new processes and systems for increasing customer service satisfaction.• Resolved product issues and shared benefits of new technology.• Managed quality communication, customer support and product representation for each client.• Guaranteed positive customer experiences and resolved all customer complaints.• Assisted customers with store and product complaints.

• Kept information up-to-date and accurate.• Eliminated outdated records.• Compiled statistical information for special reports.

Bachelor'S Degree, Psychology And Education

Education record