Olivia Kamicker, Mba Email & Phone Number

Warren, Michigan, United States

Responsible for all aspects of service and sales including:Account management duties including answering emails/chats, placing orders, researching products/health questions and providing account solutionsExpert knowledge of SmartPak supplement and supply product lines,Confidently making product recommendations regarding SmartPaks, supplements and supply product linesDriving brand-building initiatives through the execution of marketing programs and promotionsExperimenting with the use of consultative techniques in email and chat communicationsDeveloping a thriving writing style that exhibits professionalism, but allows room for seriously playful repliesWorking as part of the larger chat and email team to ensure that customer emails are addressed and answered within the promised 24 hour windowMotivating team to clear email queue dailyConfidently taking on difficult emails including upset customer situations and complex supplement questionsApprove emails from junior members and assist with developing their writing skillsResponsible for own professional development/growth with assistance from manager in areas, including:Personal goal settingAttendanceTeam interaction and communicationDevelop individual knowledge and skills in areas such as customer service, writing, consultative selling, SmartPak systems, and equine and canine health and nutrition.Participate in continuing education programs with Staff Veterinarian and vendors

Responsible for cultivating, strengthening, and managing relationships with SmartPak's Riders while providing exemplary customer service through written communication. Working to continually improve written interaction with customers to ensure that they are served with seamless consistency. Promoting customer loyalty by demonstrating an understanding of customer needs with the goal of increasing sales of SmartPak's supplements, tack, and equipment. Managing communication with customers through Social Media on a weekly basis, as well as reviewing and editing written media from other departments in SmartPak's Customer Care. Attend various trade shows assigned by the Marketing Team to impact and connect with customers in a positive way.

Plymouth, Massachusetts

Engaging with customers on a daily basis, using sales skills along with exemplary customer service to develop a true relationship with customers, as well as create an exceptional customer service experience. Correlating with SmartPak's project team to deliver inventory and backorder information, working with SmartPak's merchandising department to deliver information to customers on purchased products. Delivering the ultimate sales experience as a SmartPak Trade Show Team Member. Managed retention, as well as participated in mentoring new hires while in training. Resource for other team members for product knowledge and information, company protocols, and comic relief.

Waynesburg, Pennsylvania

Working with Waynesburg University's MBA team with recruitment of new inquiries and potential candid takes for the MBA program, using skills developed from the work field as well as past education to implement marketing methods to reach out to prospects. Created media and newsletters to keep MBA candidates up to date with the latest news, and communicated effectively with MBA candidates and worked to solve any questions or concerns that they had.

Monaca, Pa

Constantly working in a fast-paced environment and efficiently multi-tasking and making quick decisions. Excellent customer service skills are expressed while working with a team to deliver the company's legendary mission: Legendary food and legendary service through legendary service. Teaching others the effective methods of handling cash, providing a superb experience for the restaurant's guest, and showing how to efficiently work as a team.

Geneva College, Beaver Falls, Pa

Receptionist who offers special assistance to persons who are unable to dial or are in emergency situations.Listen to customer requests and provide solutions for problems.Announce guests for the President, Provost, and Purchasing Director of Geneva College.Run a multi-line switchboard and direct guests to their desired area at Geneva College.Run wire walk throughs of phone and internet to check conductivity.Train staff and administrators how to use their iPhones.

Master Of Business Administration (M.B.A.), Human Resources And Leadership

Bachelor Of Business Administration (Bba), Marketing

Graduating with a B.S. in Business with a concentration in Marketing. Studied Abroad in 2011 in Rome, Italy. Served as a co-host.