Olivia Kaye Email & Phone Number

Walla Walla, Washington, United States

• Founded and Managed a Successful Commercial Cleaning Business: Led a team of 7 cleaners, generating over $250,000 in annual revenue by maintaining high standards of service and efficiency.
• Developed and Implemented Operational Processes: Wrote and standardized all company processes, ensuring consistent quality and efficiency across all operations.
• Executed Comprehensive Marketing Strategies: Managed all marketing efforts, including social media campaigns, resulting in a significant increase in brand visibility and client acquisition.
• Awarded 39 Under 39 by Union Bulletin: Recognized for outstanding business leadership and community impact, highlighting innovation and growth in the commercial cleaning industry.
• Secured and Managed Key Client Relationships: Maintained strong partnerships with local universities, national contractors, and property management companies, leading to sustained business growth and contract renewals.

Seattle, Washington, United States

• Managed team of 9 Services Executives with a book of business of over $17 million

Greater Seattle Area

• Built the Services track proficiency map across 7 levels in the organization
• Collaborated with Revenue Operations to revamp Salesforce to improve the way we report key customer data across the organization

Seattle, Washington

• Managed a book of business of over $1.5 mil ARR, with some of our most strategic customers
• Designed the Highspot solution in collaboration with my customers, developed project plans, and executed on them
• Trained users to take full advantage of the Highspot product
• Worked closely with the Account Management team to support the sales process
• Collaborated with the product & engineering teams on evolving the product to better meet customer needs

Greater Seattle Area

Conshohocken, Pennsylvania

• Managed, trained and developed 10-person team comprised of chart review nurses, auditors and educators in fast-paced, ambiguous start-up environment and kept performance on track by monitoring each associate’s.
• Designed wire-frames and business requirements for audit and chart review applications for team, collaborated weekly with SQL developers to ensure the applications’ success and implemented applications across team.
• Met weekly with Provider Incentives Team, validated quarterly incentives payments to network of providers and was responsible for signing off on more than $18 million in provider incentives in 2017
• Produced, filmed and edited a series of 5 computer-based video trainings for Tandigm’s network of providers on prevalent and risk adjustable disease states and their related documentation
• Acted as Interim Director for 6 months while Director was out on maternity leave; reported weekly to COO and regularly presented to Executive Leadership Team
• Developed 2018 strategy for team to maximize performance and company profitability

Philadelphia, PA

• Highlighted Project Experience and Roles: Training & Communications Lead – Field Sales Tools Consolidation at Large Pharmaceutical Company
• Created and implemented strategic communications and training plan during a significant period of change for the consolidation of 5 client's field facing tools
• Established and executed the change management strategy for replacing client's internal social media platform from Yammer to Saleforce’s Chatter to the US Operations Organization Training & Communications Lead –.
• Built & distributed all field facing training materials & communications to over 7,000 users for monthly Veeva enhancements
• Developed training curriculum and training materials for classroom based training for over 50 users
• Created 1 training video using Camtasia software for members of the team

Philadelphia, PA

• Highlighted Project Experience and Roles: Org. Design Smart Grid Change Mgmt. - Advanced Meter Capabilities, Large Utilities Company
• Conducted analysis of the impact of the Advanced Metering Infrastructure/Smart meter capabilities enabled by the Smart Grid on the impacted groups within the organization
• Generated complex capacity planning analyses to determine the capacity needed by impacted groups within the organization to meet changing demands and presented findings to business directors
• Designed 8 job descriptions for new and changing roles introduced to the business due to smart meters
• Created and implemented plan for business to sustain changes to organization once Smart Grid project team is no longer in place Organizational Design on IT Organization Redesign Project, Large Pharmaceutical Company
• Conducted high-level assessment of the current state of the organization by steering regular meetings with executive management and key business stakeholders

Peachtree City, GA

• Specialized in pursuing heavy civil construction projects within the states of Georgia, Alabama, North and South Carolina, and Tennessee
• Generated estimates for equipment, manpower, materials, and overall cost for over $500 million worth of highway interchanges, bridges, airport runways, power plants, and watershed management

Atlanta, GA

• Responsible for meeting the bid criteria of proposals (RFP/RFQ's) from a myriad of public and private entities
• Produced 15+ proposals under stringent deadlines that required strict attention to detail
• Assisted estimators, project engineers, and project managers in preparing bids, acquiring materials, and interacting with subcontractors

B.S., Building Construction, Minor In French

Activities and Societies: Alpha Phi, Yellow Jacket Marching Band & DrumlineBuilding Construction Study Abroad, 12 credits, Paris, France.

Education record

High Level: English, French, Spanish, History

Education record

International Baccalaureate Diploma Recipient