Successfully produce and manage multi-channel online content, including website and social media. Using social media to enhance the profile and reach of the organisation. Have achieved a 40% growth in Facebook following since beginning in this role in November. Creation of a social media strategy and production of engaging and targeted content and stories to promote key library events and campaigns.Project management of Darebin Libraries Website Refresh Project delivering key goals of improving content, user experience and accessibility and implementation of new HTML formatting. Contribution to monthly library eNewsletter including copywriting, layout decisions and proofing.Maintaining networks across the council and remaining adaptable and flexibile in coordination of information from key stakeholders to meet deadlines of ongoing marketing campaigns.

Managed requests for council services in a high-pressure environment across multiple communication channels and social media platforms.Delivered service and support to provide customer satisfaction and build community confidence in the council in alignment with the council's standard operating procedures and agreements.Made a positive contribution to team key performance indicators through innovations and improvement initiatives and training and mentoring new team members. Developed and maintained key stakeholder relationships and networks across business areas to support the effective delivery of services to the community.

Facilitated efficient delivery of customer communications in relation to ticket purchases and events through electronic direct mail (EDM), social media and website content. Established collaborative working relationships with Client Management, Customer Service and Marketing teams to form and distribute critical event information via the most effective channels.Proactively developed projects to improve customer communication processes and procedures.Led a customer engagement project encouraging feedback from Ticketmaster fans to inform improvements to service.

Assisting the General Manager of Communications and Communications Manager to ensure that the AU & NZ press office is being managed effectively Efficiently processing press enquiries so they are response readySupporting the new internal communications function for the business.Responsibility for updating B2B site with relevant information and news.Supporting Communications Manager in updating B2C blog and social media channels with relevant posts and news.Producing calendar and content for monthly client communications.Assisting with delivery of internal and external events.

Promotion to Customer Service role within 6 months of working in the contact centreDelivery of satisfactory customer experiences to promote Ticketmaster's brand image and build long-term loyalty in customers Operational knowledge of Ticketmaster software required for Customer Service including Inbenta, PCI, Tools and WDE SoftphoneHandling customer complaints to regain trust and deliver satisfactionManagement of high-volume workload while consistently meeting KPIs

Selected to assist the Marketing team for 2 month intensive period Responsible for preparing mass EDM's, writing copy and meeting scheduling deadlines Working collaboratively with other members of the Marketing team to deliver accurate and timely information to customersCommunicating consistently with Client Managers and other members of Marketing department to deliver on deadlinesHigh attention to detail in ensuring accuracy of material delivered to thousands of customers through mass EDM's

Completed 12 month graduate program at the Department of Agriculture and Water Resources Work rotations in areas including: Biosecurity Animal, Office of the General Counsel and Water Division. Coordination of and engagement with current and prospective stakeholdersResponsibility for collaborative industry based project important to department outcomesPreparing material conjointly with communications team for use in international presentationsTraining in Privacy best practice and assisting with Privacy and Freedom of Information requests

Supervise shifts to deliver outstanding food and beverage quality, world class customer service and restaurant cleanliness Key role in fostering a healthy and safe workplace by upholding restaurant policies and procedures Responsible for organisation and leadership of Crew Members to achieve restaurant goals and KPIs Demonstrated coaching, delegation and follow-up skills Adhering to McDonalds global work practices and procedures whilst promoting McDonalds goals and values