Olivia Kurschat Email & Phone Number

New York, United States

United States

Chicago, Illinois, United States

Minnesota, United States

Phoenix, Arizona, United States

Tempe

- Resolved student inquiries through Salesforce Case Management completing over 5,000 cases annually with a team of 6 Office Assistants- Ensured compliance with the Family Education Rights and Privacy Act; training and certification for handling sensitive information- Performed administrative tasks such as answering phones, greeting the public, delivering general information, data entry, and word processing

Tempe, Arizona

- Facilitated with a team of 17 community assistants to program events and balancing a community budget through weeklycommunity meetings- Planned, marketed, and executed community-wide events for over 600 students with over 55% of resident attendance

- Documented 24-month end of life map by verifying and purging current inventory based on shelf-life and rest of life builds- Established structure and organization of Microsoft Teams with over 250 Stakeholders to work in collaboration with the Sales and Operations Process- Developed a transitional framework from collaboration in IBM Connections into MS Team including migrating and organizing 200+ supply and demand files from IBM Connections into Microsoft Teams- Designed and expanded the use of Sales and Operations Sharepoint Site

Tempe, Arizona

- Collaborated with a team of 5 to develop multiple project guidelines to measure success over the course of the semester, mentored and refined new member orientation program to standardize policy, and procedure within the organization- Delivered weekly and monthly status reports to the leadership team to discuss recruiting activities and success, resulting in a 37% membership increase