Olivia Walsh Email & Phone Number

United States

Springdale, AR, US

Executive leader for Talent Acquisition, Culture Enablement, Team Member Experience, Learning, Change Management and Workforce Planning for 140K employees, managing global budget. Grew team as part of HR transformation and centralisation of professionals, processes and services. Reported to Chief Human Resource Officer (CHRO). - Created and deployed first.

Dallas, TX, US

Promoted to lead Talent, learning and Development function for CBRE globally. Oversaw talent management and learning strategic plan for company of 100K employees, leading a team of 120 talent and learning specialists managing a budget of $20M. Created and executed on plan, increasing employee engagement by 7% globally. Launched the first global.

Dallas, TX, US

Successfully managed 18 professionals in Talent, Learning and Diversity for Asia Pacific region. Key member of Global Talent and Learning and Diversity team working on solutions that were globally or regionally project managed and deployed in each market to ensure consistency and best practices. - Led design and deployment of regional plans across 14.

Dallas, TX, US

Planning, developing, and providing training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops using a blended learning style.

Dallas, TX, US

Focusing on personal development training for the CBRE Pacific Business including management and leadership development training. Providing a clear learning and development roadmap for business lines using a blended leaning approach and creating new Training programs to meet our business needs.

North Strathfield, NSW, AU

- Leading the overall Training Program for the sustainable SAP modules for ANZ implementation to embed behavioral change. - Leading overall behavioural change training design, development and delivery efforts for all technical upgrade projects – Outlook migration, Windows 2007, BI reporting, CPWerx- Co-ordinating a virtual training team across regional.

North Strathfield, NSW, AU

- Directly accountable for leading the overall SAP role security design- Successfully implemented the SAP training program to 2 Head offices, 4 plants and 4 DC’s - Development and delivery effort for a ANZ implementation of SAP- Executed against an integrated change management strategy by - Planning, administering and overseeing all aspects of the system.

~ I managed the Inbound Bureau and Service desk sections of our Irish & UK Call centre operations - a team of 40 team leaders and operators.~Development of detailed service delivery plans for various campaigns and clients, within agreed budgets. ~Liaising with and advising team leaders on inbound/service desk staffing and the priorities for other teams..

London, GB

• Responsibilities
• Ensuring calls presented to the call centre are answered within agreed Service Level Agreements by closely monitoring the Symposium system and interpreting CDN statistics
• Managing, motivating and supporting a team of 12 agents to achieve high standards of customer service by carrying out one to one meetings, call coaching and feedback sessions
• Organising payroll amendments for each member and monitoring sickness and lateness
• Daily contact with clients regarding script changes, advert schedules and any campaign concerns, chairing team meetings and working closely with other team coaches to ensure targets were met on sales campaigns

Higher Degree In Software Engineering, Software Development

Ncva Certificate In Business Studies – Internet Applications & Ebusiness.