Olivia Walsh Email & Phone Number

United States

Springdale, Ar, Us

Executive leader for Talent Acquisition, Culture Enablement, Team Member Experience, Learning, Change Management and Workforce Planning for 140K employees, managing global budget. Grew team as part of HR transformation and centralisation of professionals, processes and services. Reported to Chief Human Resource Officer (CHRO). - Created and deployed first Talent Ecosystem – ‘Grow with Us’ to successfully meet board talent objectives. - Restructured team and supported new operating model and HR transformation centralizing team, processes and providing reporting and insights aligning to business goals. - Re-launched Upward Academy Program incorporating Guild learning program – $60M investment over 4 years, receiving external Amplifier Award from Guild. - Oversaw People Operations for 6 months post HR model launch, leading 1500 HR professionals and supporting steady-state centralization. - Creation of Workforce Planning Strategy and involvement in 2 RIF programs - Ensured delivery of co-location Project Concept Talent Strategy, aligning to culture, resulting in 22% of team members moving to central campus. - Supported digital enablement company upskill and change strategy - Delivered a new Enterprise Corporate onboarding Plan for Corporate and hourly team members, reducing onboarding from 5 days to 2 days

Dallas, Tx, Us

Promoted to lead Talent, learning and Development function for CBRE globally. Oversaw talent management and learning strategic plan for company of 100K employees, leading a team of 120 talent and learning specialists managing a budget of $20M. Created and executed on plan, increasing employee engagement by 7% globally. Launched the first global Integrated Talent Management System to 100K employees, increasing learning engagement by 22% within first quarter with full process improvement delivered simultaneously. Successfully reorganized team, creating a shared service model and operations. Launched virtual and in-person manager and leadership development programs globally, bringing consistency and value-add development to key target groups. Led top talent succession process that successfully met board objectives. Received the CBRE Women’s Network Advocacy Award in 2021, in recognition of advancement of gender promotion, development and parity across all levels of the company.

Dallas, Tx, Us

Successfully managed 18 professionals in Talent, Learning and Diversity for Asia Pacific region. Key member of Global Talent and Learning and Diversity team working on solutions that were globally or regionally project managed and deployed in each market to ensure consistency and best practices. - Led design and deployment of regional plans across 14 countries, supporting business leaders and providing practical solutions linked to business plans. - Created and deployed the first CBRE Employee Value Proposition for entire workforce, building into all People processes, standardizing talent practices, created a common language for practical business use. - Established diversity and inclusion solutions for the APAC market, increasing gender retention, succession diversity and increasing indigenous hiring practices still used in company. - Managed and deployed APAC talent assessments and post assessment action plans; the continuous advancement of Leadership development for sales, management and leadership training support, increasing internal succession, and pipelining. - Lead DEI strategy across APAC creating opportunities for growth, eliminating roadblocks aligning with strategic vision across the organization winning external recognition award from Australian HR institute – 2016 Diversity Champion award.

Dallas, Tx, Us

Planning, developing, and providing training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops using a blended learning style.

Dallas, Tx, Us

Focusing on personal development training for the CBRE Pacific Business including management and leadership development training. Providing a clear learning and development roadmap for business lines using a blended leaning approach and creating new Training programs to meet our business needs.

North Strathfield, Nsw, Au

- Leading the overall Training Program for the sustainable SAP modules for ANZ implementation to embed behavioral change. - Leading overall behavioural change training design, development and delivery efforts for all technical upgrade projects – Outlook migration, Windows 2007, BI reporting, CPWerx- Co-ordinating a virtual training team across regional Australia- Developing Project Team and Power User training strategies- Developing, delivering and managing Project Team and Power User change and skill build programs and monitoring execution of US skill build program and ensure Power Users/SME have required capability and skills - Strong stakeholder management skills, Risk Management & Issue Management across the ANZ business- Developing & managing performance measures for the ANZ training program- Embedding on-going sustainable training programs into business as usual

North Strathfield, Nsw, Au

- Directly accountable for leading the overall SAP role security design- Successfully implemented the SAP training program to 2 Head offices, 4 plants and 4 DC’s - Development and delivery effort for a ANZ implementation of SAP- Executed against an integrated change management strategy by - Planning, administering and overseeing all aspects of the system security development and delivery across the organisation- Responsible for each end user account, functional role and our SAP SOX controls environment across five ANZ implementations.

~ I managed the Inbound Bureau and Service desk sections of our Irish & UK Call centre operations - a team of 40 team leaders and operators.~Development of detailed service delivery plans for various campaigns and clients, within agreed budgets. ~Liaising with and advising team leaders on inbound/service desk staffing and the priorities for other teams. Controlling and managing the internal MI and client reporting.~ Communicating with clients to find out their calling requirements and driving teams to achieve their SLA’s and targets.~ Planning resourcing for the Inbound & Service desk sections of the Callcentre ensuring adequate staffing was available at all times to achieve required targets within allocated budget.

London, Gb

Responsibilities• Ensuring calls presented to the call centre are answered within agreed Service Level Agreements by closely monitoring the Symposium system and interpreting CDN statistics• Managing, motivating and supporting a team of 12 agents to achieve high standards of customer service by carrying out one to one meetings, call coaching and feedback sessions • Organising payroll amendments for each member and monitoring sickness and lateness• Daily contact with clients regarding script changes, advert schedules and any campaign concerns, chairing team meetings and working closely with other team coaches to ensure targets were met on sales campaigns

Higher Degree In Software Engineering, Software Development

Ncva Certificate In Business Studies – Internet Applications & Ebusiness.