Olivia Lee Email & Phone Number

United States

Washington, District Of Columbia, United States

Tysons Corner, Virginia, United States

Tysons Corner, Va

• Developed high quality communications products and executive correspondence for VA’s Benefits and Memorial Services (BAM) Education Services product line.• Supported PMO efforts in VIP compliance tasks.• Coordinated high quality responses to data calls received from internal and external stakeholders, including talking points, web content, Congressional responses, PowerPoint presentations, White Papers, formal testimony, and miscellaneous data calls

Tysons Corner, Va

• Liaison that supported the Department of Veterans Affairs (VA) at the Enterprise Management Office (EPMO) to identify and define their respective project requirements, scope, and objectives• Ensured client needs are met throughout each stage of the project lifecycle• Directed and communicated project statuses, workflow, and progress• Provided direct administrative oversight on project schedules and deliverables• Oversaw the preparation and submission of internal and external reports• Conducted a detailed analysis of functions and work processes while providing key recommendations or improvements to clients and stakeholders• Prepared project proposals, timeframes, schedule, and budget• Organized all project activities under the direct supervision of VA project management

Annapolis, Md

Drove sales for Men’s Sportswear department by providing personalized customer serviceAchieved team-based and individual sales targets by setting group and personal goals: consistently exceeding daily department sales goals by 10% or more. Performed daily department maintenance tasks including stock work, re-merchandising, display, price markdowns and merchandise transfers

Columbia, Md

Primary Customer Service Associate for pharmacy Customer Relationship Management (CRM)system and call center.Trained new hires on policies and procedures Managed customer inquiries from contracted nursing homes Produced bulk /ancillary orders for over 30 long-term care facilitiesVerified refill orders; data entry; packaged controlled substances; operated a multi-dose packaging machine; and maintained inventory.

Towson, Md

-Established relationships with customers by providing the personalized customer service and generated sales for the department. -Succeeded in meeting/exceeding quarterly sales goals for the department-Provided personalized styling for Studio clients

Columbia, Md

Supported pharmacist in closed-door psychiatric clinic pharmacyPTCB certified in January 2011Completed Rx production, Pre-quality check as well as inventory maintenance

Columbia, Md

Managed urgent care office insurance submission and claims, allocated reimbursements; verified and updated insurance eligibility Reviewed, edited and cite-checked claims; managed monthly billing quotas.Registered patients; responsible for demographic data entry and insurance eligibility

Ellicott City, Md

Customer service for CVS patrons and pharmacy patients; direct client sales; prescription entry and verificationProduced prescriptions; data entry; troubleshooting third party issues; assisted Pharmacists in Pre-quality check

Master'S Degree, Health Information Technology

Health Administration And Policy, Public Health, Graduate

Activities and Societies: Korean Students Association

Education record