Olivia Lopez Email & Phone Number

Olivia Lopez is a An Operations Manager with over 5 years of progressive experience in the security industry. A dedicated self-starter, known for hard work and reliability. at National Protective Service.

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  Operations Manager

  National Protective Service

  Apr 2022 - Present

  • Supervise, hire, train, develop, and motivate supervisory staff to effectively manage daily operations of security site personnel. • Oversee regional employee onboarding process to include interviews, selection, training, and licensing of new hires.• Build superior customer relationships and exceed client service levels to ensure client retention and satisfaction.• Manage employee performance including performance appraisals, employee recognition, coaching and staff development… Show more • Supervise, hire, train, develop, and motivate supervisory staff to effectively manage daily operations of security site personnel. • Oversee regional employee onboarding process to include interviews, selection, training, and licensing of new hires.• Build superior customer relationships and exceed client service levels to ensure client retention and satisfaction.• Manage employee performance including performance appraisals, employee recognition, coaching and staff development initiatives, and corrective actions.• Working closely with the Director to ensure that all decisions comply with company policy, federal and state regulations.• Coordinate with executive management team to establish branch goals and objectives and communicate these objectives with the customer and employees.• Operational functions to include payroll, billing, staffing, scheduling, and employee relations.• Manage quality assurance inspections and initiatives to assure compliance and commitment to the client.• Work in conjunction with sales and marketing to identify and develop new business opportunities.• May perform other duties as assigned by Management. Show less

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  San Francisco State University