Olivia Luk, Shrm-Cp Email & Phone Number

San Francisco, California

San Francisco, California

• Oversee the West region of 550 employees as HR Business Partner to drive results and develop innovative solutions to address the opportunities at root cause with the intention to arrive at sustainable solutions
• Diagnose, coach and advise over 130 regional leaders and managers on day-to-day concerns related to employee performance, productivity and engagement challenges
• Lead and/or participate in 10-15 HR cycle projects annually impacting business results
• Utilize internal and external people trends and data to analyze performance cycle, rewards, people survey, and talent review
• Collaborate and implement new strategies and procedures to strengthen business performance and growth
• Maintain an inclusive and unbiased mindset to lead the business through complex situations

San Francisco, CA

• Supported HR team in management of over 80 behavioral and medical health programs in Northern and Southern CA
• Participated to create and implement new procedures to better the overall HR organizational development
• Coordinated semi-monthly to bring 30 to 40 new hires on-board and conduct virtual new hire orientations
• Processed and maintained payroll administration of all staff changes, including new hires, transfers, promotions, terminations and all other applicable changes to personnel records
• Managed sensitive and confidential matters of over 700 employee data and files; accountable for new hire paperwork, maintenance of I-9 forms, company organizational charts, and termination documents
• Engaged in compliance and benefit inquiries from employees and external parties; process employment and wage verification requests consistent with agency policies and confidentiality requirements

San Francisco, CA

• Administrated closely with 6 Property Managers and Director of Property Management with all administrative work, tenant and vendor coordination/scheduling of both residential and commercial developments in San Francisco
• Supported CEO and Director of PM in new employee recruitment, resume sourcing and training process
• Managed over 150 maintenance requests, new tenant applications, credit checks, property issues, and accounting inquires each week
• Utilized property finances and proposals to perform strategic planning with PMs for 400 building profiles
• Executed front desk coverage, organized meetings, planned company events, and processed office supply orders

Moreno Valley, CA

• Orchestrated in a performance-based sales environment
• Tracked to maintain a high ESQI customer service branch and regional score
• Anticipated client needs and provided quality service while upholding company values to ensure satisfaction

San Francisco Bay Area

• Handled office administrative assistance in the Home Health Department
• Researched and compiled over 300 local patient care clinics using Excel for Nurses and Social Workers as reference
• Engaged in weekly meetings and educational workshops with peer interns regarding public speaking, college preparation, career interest, and communication

San Francisco Bay Area

• Facilitated all administrative office support in the Accounting Department and as Front Desk Receptionist
• Demonstrated excellent customer service by helping residents/clients solve property issues, answering questions regarding lease information and vacancy availability
• Collaborated with other interns to complete a project on our knowledge learned during the 6 week program